We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4666833
4 Jul 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4666833 The complaint Miss W complains HSBC UK Bank Plc didn’t do enough to protect her when she fell victim to an investment scam and won’t refund the money she lost to it. What happened Miss W met a man, who I’ll refer to as the scammer, on an online dating platform. She explained th... (7 pages)View decision -
Decision Reference DRN-4839976
4 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4839976 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard closed his credit card account. What happened Mr M held a credit card account with Barclaycard. In March 2023 Barclaycard wrote to Mr M and advised him that because his account had been dormant, he wo... (3 pages)View decision -
Decision Reference DRN-4863252
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4863252 The complaint Mr V complains Revolut Ltd won’t refund the money he lost to three scams. What happened Mr V has explained he fell victim to three scams in 2023 – all of which involved payments made from his Revolut account. Scam one Mr V saw a cryptocurrency investment opportuni... (4 pages)View decision -
Decision Reference DRN-4652760
4 Jul 2024 Ald Automotive Limited UpheldConsumer CreditDRN-4652760 The complaint Mr P complains about the quality of a car that was supplied through a hire purchase agreement with Ald Automotive Limited (ALD). What happened In September 2021, Mr P signed a hire agreement with ALD to lease a car. Mr P made an advanced payment of £3,105.32, leav... (4 pages)View decision -
Decision Reference DRN-4854279
4 Jul 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-4854279 The complaint Mrs T’s complaint is about problems she’s had with a car supplied under a hire-purchase agreement by Specialist Motor Finance Limited (“SMFL”). She considers it supplied her with a car that wasn’t of satisfactory quality. What happened Mrs T entered into a hire-pu... (3 pages)View decision -
Decision Reference DRN-4763088
4 Jul 2024 Legal and General Assurance Society Limited Not upheldPensions and AnnuitiesDRN-4763088 The complaint Miss H complained about the amount of a transfer value provided by Legal and General Assurance Society Limited (L & G). She felt she had lost out. What happened Miss H said that she asked for a transfer value quote for her pension on two occasions, a few years... (3 pages)View decision -
Decision Reference DRN-4861437
4 Jul 2024 La Redoute (UK) Limited Not upheldConsumer CreditDRN-4861437 The complaint Mr O complains about how La Redoute (UK) Limited reported his account to the credit reference agencies. What happened In November 2020 Mr O asked La Redoute to write off his arrears, citing medical grounds. La Redoute agreed to write off his debt, but reported his... (4 pages)View decision -
Decision Reference DRN-4833308
4 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4833308 The complaint Mr N complains that NewDay Ltd trading as Aqua closed his credit card account without telling him. What happened Mr N opened an Aqua credit card account in November 2015. The last time Mr N used the card was on 16 August 2018 when he made a payment to clear the ac... (2 pages)View decision -
Decision Reference DRN-4832411
4 Jul 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4832411 The complaint Mr W complains about J.P. Morgan Europe Limited trading as ‘Chase’. He says that Chase didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened The details of what happened... (3 pages)View decision -
Decision Reference DRN-4832475
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4832475 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened The details of what happened are well known to both parties,... (3 pages)View decision