We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4525527
5 Jul 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4525527 The complaint Mr R complains that Trading 212 UK Limited (“T212”) - Allowed him to trade on a Contracts for Difference (“CFD”) facility, and subsequently via its ‘Invest’ facility, despite having failed its appropriateness test. Closed the CFD facility when he began making mo... (5 pages)View decision -
Decision Reference DRN-4747184
5 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4747184 The complaint Mr D complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to a scam. What happened Mr D opened an account with Monzo on 1 April 2022. Monzo became concerned about the activity on the account shortly after it was opened and ultimately closed... (2 pages)View decision -
Decision Reference DRN-4738592
5 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4738592 The complaint Mr A complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In mid-2018, Mr A was contacted by an investment company that told him about an opportunity to invest in a property developmen... (3 pages)View decision -
Decision Reference DRN-4795433
5 Jul 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4795433 Complaint Miss C is unhappy with what MBNA Limited (“MBNA”) has agreed to do to put things right after she complained about having been irresponsibly provided with a credit card. Background In April 2023, MBNA provided Miss C with a credit card which had a credit limit of £5,30... (5 pages)View decision -
Decision Reference DRN-4886335
5 Jul 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4886335 Complaint Mr T has complained about a credit card Zopa Bank Limited (“Zopa”) provided to him. He says that he shouldn’t have been given the credit card as he already had a lot of debt as and a poor credit score. Background Zopa provided Mr T with a credit card with a credit lim... (3 pages)View decision -
Decision Reference DRN-4862004
5 Jul 2024 Marsh Finance Limited Not upheldConsumer CreditDRN-4862004 Complaint Mr R complains that Marsh Finance Limited (“Marsh Finance”) unfairly entered into a hire- purchase agreement with him. He’s said that the finance wasn’t affordable for him. Background In July 2020, Marsh Finance provided Mr R with finance for a car. The purchase price... (3 pages)View decision -
Decision Reference DRN-4860947
5 Jul 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4860947 Complaint Mr P has complained about the quality of a car that N.I.I.B. Group Limited (trading as “Northridge” Finance) supplied to him through a hire-purchase agreement. Background Mr P’s agreement In June 2023, Northridge provided Mr P with finance for a used car. The car was ... (8 pages)View decision -
Decision Reference DRN-4863406
5 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4863406 Complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In September 2017, Moneybarn provided ... (3 pages)View decision -
Decision Reference DRN-4860808
5 Jul 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-4860808 Complaint Mr M complains that Mercedes-Benz Financial Services UK Limited (“MBFS”) unfairly entered into a hire-purchase agreement with him. He says it was irresponsible to lend to him and he was pressured into taking the finance. Background In March 2017, MBFS provided Mr M wi... (3 pages)View decision -
Decision Reference DRN-4855823
5 Jul 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4855823 Complaint Mr G has complained about a credit card Vanquis Bank Limited (trading as “Vanquis”) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In October 2017, Vanquis provided Mr G with a credi... (2 pages)View decision