We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4283853
5 Jul 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-4283853 The complaint Mr J complains he was unable to benefit from his maturing share-save plan. He seeks compensation from Computershare Investor Services Plc for lost benefits and distress and inconvenience he has suffered. What happened Mr J was leaving his employer. He had two shar... (6 pages)View decision -
Decision Reference DRN-4704550
5 Jul 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4704550 The complaint Mr W complains National Westminster Bank Plc (“NatWest”): - Made it onerous for him to speak to the team which deals with reasonable adjustments and vulnerable customers when he wanted to make a payment in December 2022 to his overseas supplier - Won’t refund two ... (8 pages)View decision -
Decision Reference DRN-4680279
5 Jul 2024 Health and Protection Solutions Limited Not upheldInsuranceDRN-4680279 The complaint C complains that when buying a new company medical policy HEALTH AND PROTECTION SOLUTIONS LIMITED (HP) gave him misleading information, which has led to a claim being refused by the companies’ insurer. What happened C held a medical insurance policy that covered t... (2 pages)View decision -
Decision Reference DRN-4882846
5 Jul 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4882846 The complaint Mr S complains that MBNA Limited irresponsibly provided him with two credit card accounts and credit limit increases (CLIs) he couldn’t afford. What happened The first account started in February 1996 and the credit limit provided is unknown. We know that there we... (2 pages)View decision -
Decision Reference DRN-4533109
5 Jul 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4533109 The complaint Mr L complains about National Westminster Bank Plc (NatWest). He says that he has been the victim of a scam and would like NatWest to refund him the money he has lost as it failed to protect him. What happened Mr L says that he became the victim of a scam in 2021 ... (3 pages)View decision -
Decision Reference DRN-4723321
5 Jul 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4723321 The complaint Mr H complains National Westminster Bank Plc shouldn’t have allowed him to use the proceeds of a loan and his savings to buy cryptocurrency. What happened Mr H – who is represented by his parents – has an account with NatWest. In July 2022 Mr H successfully applie... (3 pages)View decision -
Decision Reference DRN-4876675
5 Jul 2024 Barclays Bank UK PLC Not upheldInvestmentsDRN-4876675 The complaint Mrs C complaints that Barclays Bank UK PLC gave her unsuitable advice to invest in a Barclays Personal Investment Management (BPIM) portfolio. What happened Following receipt of part of the amount due to Mrs C from a personal injury claim she had made, she sought ... (4 pages)View decision -
Decision Reference DRN-4830533
5 Jul 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4830533 The complaint Mrs P is unhappy that Metro Bank PLC incorrectly reported a default to a credit reference agency for several years. Summary of what happened In 2019, Metro agreed to stop reporting a default to Mrs P’s credit file. In September 2023, Mrs P noticed that the default... (3 pages)View decision -
Decision Reference DRN-4765644
5 Jul 2024 Mackay Hall Financial Services Limited UpheldPensions and AnnuitiesDRN-4765644 The complaint Mrs M’s complaint relates to the advice she took from Mackay Hall Financial Services Limited (‘Mackay’) in 2017 to transfer her Defined Benefits Pension (‘DBP’) into a Self- Invested Personal Pension (‘SIPP’), and to its ongoing advice service thereafter. In Septe... (5 pages)View decision -
Decision Reference DRN-4857746
5 Jul 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4857746 The complaint Mr N complains that TSB Bank PLC’s final response letter didn’t contain the words “reference number” in it and complains that TSB said it would investigate the issue but didn’t do so. What happened Mr N raised a complaint with TSB which he says was resolved in Aug... (2 pages)View decision