We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4732310
10 Jul 2024 PSG SIPP Limited Not upheldPensions and AnnuitiesDRN-4732310 The complaint Mr D’s complaint is mainly about the fees applied in his Self-Invested Personal Pension (‘SIPP’). The SIPP was set up in 2015. It was provided/administered by Brooklands Trustees Limited (‘Brooklands’) and it was invested in the Friends Life International Reserve ... (4 pages)View decision -
Decision Reference DRN-4861414
10 Jul 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4861414 The complaint Mr R complains Starling Bank Limited (Starling) failed to cancel his old bank card leaving his bank account open to potential fraud. What happened Mr R says he instructed Starling over two years ago to cancel his bank card and issue him with a new card. Mr R says ... (2 pages)View decision -
Decision Reference DRN-4898917
10 Jul 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4898917 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) have not honoured a liability he says arises out of his claim made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened Mr B was contacted by a supplier (who I’ll ref... (5 pages)View decision -
Decision Reference DRN-4593687
10 Jul 2024 Boon Brokers Limited UpheldMortgagesDRN-4593687 The complaint This complaint is about advice Mrs and Mr M received from Boon Brokers Limited about changes they wished to make to their mortgage. They’re unhappy with the service and advice from Boon, which they believe caused them to miss out on an interest rate product at a t... (3 pages)View decision -
Decision Reference DRN-4744569
10 Jul 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4744569 The complaint Mr B has complained about the balance First Central Underwriting Limited says he owes on cancellation of his car insurance policy. He is also unhappy with the poor service he received when he called First Central. What happened Mr B bought a car insurance policy w... (2 pages)View decision -
Decision Reference DRN-4885916
10 Jul 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4885916 Complaint Mr C has complained about a loan Oakbrook Finance Limited (trading as “Finio Loans”) provided to him. He says the loan was unaffordable given his circumstances at the time and so shouldn’t have been provided. Background Finio Loans provided Mr C with a loan for £1,000... (2 pages)View decision -
Decision Reference DRN-4863011
10 Jul 2024 Fairscore Ltd Not upheldConsumer CreditDRN-4863011 Complaint Mrs M has complained about a personal loan Fairscore Ltd (trading as “Updraft”) which she says was unfairly lent to her. She says the loan was unaffordable as she already had a high amount of credit and high existing repayments. Background Updraft provided Mrs M with ... (3 pages)View decision -
Decision Reference DRN-4764060
9 Jul 2024 Ageas Insurance Limited UpheldInsuranceDRN-4764060 The complaint Ms S complains about how Ageas Insurance Limited (“Ageas”) handled a claim following an escape of water What happened In July 2022 Ms S made a claim to her insurer, Ageas, when a burst pipe in the property above Ms S’s caused a large volume of water to escape. The... (3 pages)View decision -
Decision Reference DRN-4872356
9 Jul 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4872356 The complaint Mr H complains that Clydesdale Bank Plc trading as Virgin Money failed to implement his request to change his payment date. This led to his payments being reported as late, his promotional interest rate being withdrawn, and his credit rating adversely affected. Wh... (3 pages)View decision -
Decision Reference DRN-4894807
9 Jul 2024 Purely Financial Ltd UpheldPensions and AnnuitiesDRN-4894807 The complaint Mr G complains about the suitability of the advice provided by Purely Financial Ltd trading as Purely Pensions (“Purely Pensions”) to transfer the value of his defined benefits (“DB”) pension in the Local Government Pension Scheme (“LGPS”) to a personal pension pl... (14 pages)View decision