We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
-
Decision Reference DRN-4831102
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4831102 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2021, Moneybarn p... (3 pages)View decision -
Decision Reference DRN-4871679
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4871679 Complaint Mr C complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that his credit history demonstrates that the payments to the agreement were unaffordable, so he should not have been lent to. Backgro... (4 pages)View decision -
Decision Reference DRN-4875613
15 Jul 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-4875613 Complaint Miss M complains that FirstRand Bank Limited (trading as “MotoNovo” Finance) unfairly entered into a hire-purchase agreement with her. She’s said the payments to her agreement were unaffordable. Background In May 2016, MotoNovo provided Miss M with finance for a u... (3 pages)View decision -
Decision Reference DRN-4857729
15 Jul 2024 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-4857729 Complaint Mr K has complained that Frasers Group Financial Services Limited (trading as “Studio”) irresponsibly provided him with a catalogue shopping account and credit limit increases which were unaffordable for him. Background This complaint is about a catalogue shoppin... (4 pages)View decision -
Decision Reference DRN-4823242
15 Jul 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4823242 Complaint Mr J complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with him. He’s said that the payments to this agreement were unaffordable and so he should not have been lent to. Background In December 2016, BMF provided Mr J with... (3 pages)View decision -
Decision Reference DRN-4850552
15 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4850552 Complaint Mrs D complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2018, Moneybarn provided Mrs D with finance for a used car. The cash price... (3 pages)View decision -
Decision Reference DRN-4863590
10 Jul 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4863590 The complaint Mr R complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) didn’t carry out adequate repairs to his vehicle following an accident. What happened In September 2023, Mr R’s car was involved in an accident. Mr R contacted his insurer and repairs were carri... (3 pages)View decision -
Decision Reference DRN-4821405
10 Jul 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4821405 The complaint Mr and Mrs D have complained that Admiral Insurance (Gibraltar) Limited unfairly recorded two fault claims plus took two excesses when both their cars insured under a multicar policy perished in a fire. They have also complained that it’s unreasonable that Admiral... (3 pages)View decision -
Decision Reference DRN-4901646
10 Jul 2024 U K Insurance Limited UpheldInsuranceDRN-4901646 The complaint Mr B has complained that U K Insurance Limited (UKI) failed to repair his car properly following his claim under his motor policy. What happened Mr B’s car was stolen and recovered six hours later by the police on 13 December 2022. He had bought it in March 2022, ... (9 pages)View decision -
Decision Reference DRN-4901873
10 Jul 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4901873 The complaint Mrs C complains Aviva Insurance Limited handled her subsidence claim poorly. What happened In 2019 Mrs C made a subsidence claim against her Aviva home insurance policy, which was accepted. This Service has previously considered several complaints from her about t... (2 pages)View decision