We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
-
Decision Reference DRN-4907991
15 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4907991 The complaint Mr U complains that Barclays Bank UK PLC failed in its duty of care to protect him from gambling harms when his gambling was obviously problematic. What happened I sent the parties a provisional decision in April 2024, in which I set out the following backgroun... (7 pages)View decision -
Decision Reference DRN-4868316
15 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4868316 The complaint Mr R complains that Lloyds Bank PLC (“Lloyds”) were unreasonable to use a refund to offset the balance on an account they’d already accepted a full and final settlement towards. What happened In March 2023 Mr R made an offer of £3,000 in full and final settleme... (2 pages)View decision -
Decision Reference DRN-4899439
15 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4899439 The complaint Mr B complains that NewDay Ltd trading as Marbles Card unfairly reported missed payments on the credit card account that he holds with it to the credit reference agencies. What happened In August 2021 Mr B opened a credit card account with NewDay. The card had ... (4 pages)View decision -
Decision Reference DRN-4905121
15 Jul 2024 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-4905121 The complaint Mr H complains that a car acquired under a personal contract purchase (PCP) agreement with Toyota Financial Services (UK) PLC trading as Lexus Financial Services (Lexus FS) wasn’t of satisfactory quality when it was supplied to him. Mr H also complains that inf... (4 pages)View decision -
Decision Reference DRN-4907977
15 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4907977 The complaint Mr B is unhappy that Revolut Ltd won’t reimburse money he lost as the result of a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as being made by Mr B directly. What happened On 18 June ... (10 pages)View decision -
Decision Reference DRN-4788193
15 Jul 2024 Lloyds Bank PLC Not upheldConsumer CreditDRN-4788193 The complaint Miss M is complaining about Lloyds Bank PLC because she says it lent irresponsibly by giving her a loan she couldn’t afford. What happened In April 2022, Miss M took a loan with Lloyds for £7,500. It was repayable over 36 months at £282 per month. Our investig... (3 pages)View decision -
Decision Reference DRN-4808361
15 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4808361 The complaint Mr H says Hargreaves Lansdown Asset Management Limited (‘Hargreaves’) caused a delay to the transfer of his Defined Benefits Pension (‘DBP’) to a Hargreaves Self-Invested Personal Pension (‘SIPP’). Hargreaves disputes the complaint, but it has offered/paid him ... (7 pages)View decision -
Decision Reference DRN-4905783
15 Jul 2024 Spring Finance Limited UpheldMortgagesDRN-4905783 The complaint Ms P’s complaint is about a bridging loan she took with Spring Finance Limited. She is unhappy with Spring’s communications, decisions and how it dealt with her from June 2023, as the end of the term was approaching, through to when she repaid the loan in May 2... (13 pages)View decision -
Decision Reference DRN-4856096
15 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4856096 Complaint Mr D has complained about a Flex credit card Monzo Bank Ltd (“Monzo”) provided to him. He says the credit card was unaffordable and shouldn’t have been provided. Background Monzo provided Mr D with a credit card which had a credit limit of £500 in January 2023. O... (3 pages)View decision -
Decision Reference DRN-4651585
15 Jul 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4651585 Complaint Mrs C has complained that J D Williams & Company Limited (trading as “Simply Be”) irresponsibly provided her with a catalogue shopping account and limit increases despite the fact that they were unaffordable. Background Mrs C was provided with a catalogue shop... (3 pages)View decision