We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342791 results
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Decision Reference DRN-4734754
2 Jul 2024 Ald Automotive Limited Not upheldConsumer CreditDRN-4734754 The complaint Mrs T complains about the service she received from Ald Automotive Limited t/a Kia Contract Hire (“AAL”) when her hire agreement ended. She says she agreed to an extension of her agreement, but when she later returned the car, AAL applied some charges in relation ... (3 pages)View decision -
Decision Reference DRN-4732459
2 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4732459 The complaint Mr K is unhappy that Lloyds Bank PLC hasn’t refunded him after he fell victim to a scam and sent money to an account held by one of its customers. He questions whether it conducted proper checks at account opening, and whether it monitored the account properly. Wh... (3 pages)View decision -
Decision Reference DRN-4885336
2 Jul 2024 Monmouthshire Building Society Not upheldBanking and PaymentsDRN-4885336 The complaint Mr D complains that the Monmouthshire Building Society unreasonably closed three children’s savings accounts he was the trustee for. He would like the lost interest and compensation for the distress caused. What happened Mr D was the trustee for three Young Saver ... (3 pages)View decision -
Decision Reference DRN-4882382
2 Jul 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4882382 The complaint Miss C complains that Clydesdale Bank Plc, trading as Virgin Money, demanded an increase in payments towards her Persistent Debt Repayment Plan unnecessarily. She also complains about the customer service she received. What happened Miss C set up a Persistent Debt... (4 pages)View decision -
Decision Reference DRN-4876243
2 Jul 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4876243 The complaint Mrs N complains that Creation Consumer Finance Ltd registered a missed payment marker on her credit file in relation to a fixed sum loan agreement. What happened I issued a provisional decision setting out what had happened and what I thought about the complaint. ... (4 pages)View decision -
Decision Reference DRN-4719127
2 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4719127 The complaint Mr A complains that Barclays Bank UK PLC closed his accounts with telling him why. He says that he is unable to open an account with other providers. What happened Mr A held three accounts with Barclays – a current account; a Young Persons account; and a savings a... (2 pages)View decision -
Decision Reference DRN-4881032
2 Jul 2024 Cynergy Bank Plc UpheldBanking and PaymentsDRN-4881032 The complaint Mrs K complains about the way Cynergy Bank Limited has administered her savings accounts with it and about the service it provided to her. Mrs K’s husband Mr K has brought the complaint on her behalf. For ease, I’ll refer only to Mrs K unless the facts require oth... (9 pages)View decision -
Decision Reference DRN-4767763
2 Jul 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4767763 The complaint Ms Q complains that Halifax Share Dealing Limited (HSDL) failed to notify her of corporate actions affecting her shareholdings. What happened Ms Q says she first complained to HSDL in September 2022 about not receiving emails relating to her shareholdings. Another... (2 pages)View decision -
Decision Reference DRN-4785297
2 Jul 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4785297 The complaint Mr A complains about how Tesco Personal Finance PLC trading as Tesco Bank (‘TB’) handled a claim he made to it. What happened The parties are familiar with the background details of this complaint – so I will simply summarise it here. It reflects my informal remit... (7 pages)View decision -
Decision Reference DRN-4821570
2 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4821570 The complaint Mr K complains that Wise Payments Limited didn’t protect him from an investment scam. Mr K is being supported in making his complaint by a representative. But for ease, I’ll refer to Mr K in this decision. What happened In 2021 Mr K says he was introduced by a fri... (3 pages)View decision