We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 347829 results
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Decision Reference DRN-4913052
25 Sep 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4913052 The complaint Mr R, via a representative, complains that HSBC UK Bank Plc (“HSBC”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inst... (3 pages)View decision -
Decision Reference DRN-4913126
25 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4913126 The complaint Mr R, via a representative, complains that National Westminster Bank Plc (“NatWest”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything ... (3 pages)View decision -
Decision Reference DRN-4802508
25 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4802508 The complaint Mr P complains about the service he received from Barclays Bank UK PLC (“Barclays”). In particular he is unhappy in the way staff questioned him regarding a withdrawal he wished to make and that Barclays failed to raise a DSAR for him when he requested it. What... (3 pages)View decision -
Decision Reference DRN-5042592
25 Sep 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-5042592 The complaint Mr B complains that he overpaid his account American Express Services Europe Limited (AESEL) trading as American Express with (Amex). What happened Mr B has an Amex card. On the statement issued on 10 December 2023, the balance was £2,611.34 and was due to be ... (4 pages)View decision -
Decision Reference DRN-4916931
25 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4916931 The complaint Mr E is unhappy with how he was treated by National Westminster Bank Plc when he opened an account. What happened Mr E tried to open an account in one of the bank’s branches on 6 March 2024. After problems with his documentation due to a bank error it was not o... (2 pages)View decision -
Decision Reference DRN-4955362
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4955362 The complaint Mr F is unhappy that Revolut Ltd blocked his account following its concerns he had been the victim of a scam. What happened On 19 November 2023 Revolut blocked Mr F’s account. It had concerns that a transaction he had authorised – around £10,000 paid to a cryp... (5 pages)View decision -
Decision Reference DRN-5038545
25 Sep 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5038545 The complaint Mr H is unhappy Liverpool Victoria Insurance Company Limited (“LV”) declined a claim he made on a car insurance policy when his car was stolen. What happened What follows is only intended to be a summary of what I believe to be the main events which led to this... (3 pages)View decision -
Decision Reference DRN-4040149
25 Sep 2024 Novia Financial Plc UpheldPensions and AnnuitiesDRN-4040149 The complaint Mr L complains that Novia Financial Plc (“Novia”) acted unfairly when accepting his application for a Self-Invested Personal Pension (SIPP). He says this has resulted in him suffering a financial loss. Mr L was initially being represent... (34 pages)View decision -
Decision Reference DRN-4607097
25 Sep 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4607097 The complaint Mr R is unhappy with how Sainsbury’s Bank Plc (Sainsbury’s) handled a quality of goods claim he made to them. What happened Mr R purchased a number of cushions via an upholsterer I shall call F using his Sainsbury’s credit card, to the sum of £1,684.81 in Novem... (4 pages)View decision -
Decision Reference DRN-5032388
25 Sep 2024 Aviva Insurance Limited UpheldInsuranceDRN-5032388 The complaint Miss H has complained about the way Aviva Insurance Limited administered her motor insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complain... (2 pages)View decision
