We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 347829 results
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Decision Reference DRN-5027814
27 Sep 2024 Step One Finance Limited UpheldMortgagesDRN-5027814 The complaint Ms W is unhappy that Step One Finance Limited allowed her ex-partner to fraudulently take out a second charge mortgage in their joint names that she didn’t need, without her consent. She says she was coerced into signing various documents at the time of the sal... (9 pages)View decision -
Decision Reference DRN-4987974
27 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4987974 The complaint Miss N complains that Barclays Bank UK PLC did not refund a series of payments she lost to a scam. What happened Miss N fell victim to a task-based job scam, after she was contacted via a messaging platform about a remote job opportunity. She was told she had t... (3 pages)View decision -
Decision Reference DRN-5020530
27 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5020530 The complaint Mr E complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without properly checking his finances. What happened Mr E was granted two loans and a summary of his borrowing can b... (4 pages)View decision -
Decision Reference DRN-4775358
27 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4775358 The complaint Ms H is unhappy Wise Payments Limited didn’t intervene on payments she sent to a scammer. She says Wise ought to have flagged the transactions as suspicious, and had it intervened the loss would have been prevented. What happened Ms H says she was tricked into ... (2 pages)View decision -
Decision Reference DRN-4969681
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4969681 The complaint Mrs C complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Mrs C saw a celebrity on television discussing the profits they made investing in cryptocurrency. She looked on social media and found a company I’ll call ‘X’... (3 pages)View decision -
Decision Reference DRN-5030374
27 Sep 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-5030374 The complaint Mrs H has complained that Prepay Technologies Ltd (trading as “Monese”) failed to protect her from becoming the victim of a cryptocurrency-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of i... (3 pages)View decision -
Decision Reference DRN-4883843
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883843 The complaint Mr D complains that Revolut Ltd has not refunded a series of payments he lost to a scam. What happened Mr D fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a ce... (3 pages)View decision -
Decision Reference DRN-5013205
27 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5013205 The complaint Mrs O has complained that Lloyds Bank PLC (“Lloyds”) didn’t protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4745710
27 Sep 2024 UAB ZEN.COM Not upheldBanking and PaymentsDRN-4745710 The complaint Mrs Q complains that UAB ZEN.COM (Zen) did not refund payments she lost to a scam. What happened Mrs Q was approached by a recruiter on a messaging service and offered a remote, flexible job she could do in her spare time. She had to complete a set amount of ta... (2 pages)View decision -
Decision Reference DRN-4671885
27 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4671885 The complaint Miss A complains that National Westminster Bank Plc won’t refund the money she lost when she was the victim of what she feels was a scam. What happened Miss A has complained about a number of payments made out of her NatWest account between 2013 and 2016. She’... (3 pages)View decision
