We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN2603599
7 Aug 2014 Provident Personal Credit Limited UpheldBanking and creditMs J complains that Provident Personal Credit Limited did not inform her that the four loans she had were in arrears and wrongly credited her payments to only one of her accounts. This resulted in incorrect adverse information on her credit file which prevented her from obtaining a mor... (2 pages)View decision -
Decision Reference DRN4877977
22 May 2014 Provident Personal Credit Limited UpheldBanking and creditMr D complains that Provident Personal Credit Limited (“PPCL”) has not offered him enough compensation to compensate him for its actions in allowing a third party to take out a loan in Mr D’s name. The complaint is brought on Mr D’s behalf by his solicitor, Mr E.background PPCL entered in... (2 pages)View decision -
Decision Reference DRN6247723
11 Apr 2014 Provident Personal Credit Limited Not upheldBanking and creditMrs K complains, in summary, that Provident Personal Credit Limited (“Provident”) is pursuing her for a court debt which she knows nothing about. She also said it made her sign a waiver form but did not leave a copy with her. When she received a copy, the signature on the form was not ... (2 pages)View decision -
Decision Reference DRN8530371
6 Mar 2014 Provident Personal Credit Limited Not upheldBanking and creditMrs N complains that an agent of Provident Personal Credit Limited arranged fraudulent loans in her name which she is being asked to repay.backgroundMrs N had previously entered into home credit agreements with Provident Personal Credit. Separate concerns had been raised about one of its ... (2 pages)View decision -
Decision Reference DRN6673704
4 Mar 2014 Provident Personal Credit Limited UpheldBanking and creditMiss B complains that Provident Personal Credit Limited is asking her to pay a debt that she says she settled several years ago. Miss B wants Provident to cancel the debt and remove the loan and adverse information from her credit records.backgroundMiss B took out a loan known as Home C... (2 pages)View decision -
Decision Reference DRN8931972
16 Jan 2014 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited has not accepted his cancellation of a fixed sum loan agreement.backgroundMr B signed a fixed sum loan agreement with Provident Personal Credit in March 2013. He says that he cancelled the agreement within the cancellation period and d... (1 page)View decision -
Decision Reference DRN1661010
3 Jan 2014 Provident Personal Credit Limited UpheldBanking and creditMr H makes several complaints about loans he took out with Provident Personal Credit Limited. In short, he complains that Provident is guilty of irresponsible lending, maladministration of his account, poor complaint handling and poor customer service.backgroundMr H took out seven Prov... (4 pages)View decision -
Decision Reference DRN4876862
3 Jan 2014 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited is guilty of irresponsible lending by giving him a series of loans that he was unable to afford.backgroundMr B took out nine Provident loans, ranging from £300 to £500, between November 2008 and July 2010. Whilst the second loan ... (3 pages)View decision -
Decision Reference DRN9282300
20 Dec 2013 Provident Personal Credit Limited Not upheldBanking and creditMr F complains that Provident Personal Credit Limited (PPC) was late for an appointment to agree a loan. He says that he missed a flight as a result and wants PPC to compensate him.backgroundMr F requested a loan from PPC and it attempted to visit him in May 2012. As Mr F was out, ... (1 page)View decision -
Decision Reference DRN0234187
28 Nov 2013 Provident Personal Credit Limited Not upheldBanking and creditMr A complains that Provident Personal Credit Limited sent an agent to his home to collect an outstanding debt. The agent left a note on Mr A’s front door which was seen by neighbours. Mr A says that this breached data protection rules.background Mr A had obtained credit from Providen... (1 page)View decision