We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN4688706
17 Oct 2014 Provident Personal Credit Limited Not upheldBanking and creditMr A and his representative complain that he was mis-sold two loans by Provident Personal Credit Limited. backgroundProvident is seeking repayment of the outstanding balances on two home credit loans it says Mr A took out with it. Mr A disputes he owes any money. In summary he has said ... (3 pages)View decision -
Decision Reference DRN1023842
16 Oct 2014 Provident Personal Credit Limited Not upheldBanking and creditMr V complains about the rate of interest on a loan he took out with Provident Personal Credit Limited. backgroundMr V took out two loans with Provident and he is unhappy about the higher rate of interest charged on the second loan. He also says he only signed the agreement because h... (1 page)View decision -
Decision Reference DRN4728204
25 Sep 2014 Provident Personal Credit Limited Not upheldBanking and creditMr F says that he is not liable for a loan with Provident Personal Credit Limited (trading as Provident Personal Credit), which he says was taken out fraudulently in his name. Provident investigated Mr F’s complaint internally and concluded that he is not its customer and is ... (2 pages)View decision -
Decision Reference DRN9495233
23 Sep 2014 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that loans he entered into with Provident Personal Credit Limited (PPC) in 2011 were unaffordable, and that he was pressured into taking them. He wants these debts to be written off. He also complains that PPC has placed adverse information relating to these loans on his... (2 pages)View decision -
Decision Reference DRN5207450
19 Sep 2014 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited (‘Provident’) has sold his account on to a debt collection agency without informing him.our initial conclusionsOur adjudicator did not recommend this complaint be upheld. She said that Provident had not acted in error by sell... (2 pages)View decision -
Decision Reference DRN8667322
17 Sep 2014 Provident Personal Credit Limited Not upheldBanking and creditMr C complains about the way in which Provident Personal Credit Limited has administered his home credit account. backgroundMr C took out three home credit loans with Provident. Each was to be repaid by weekly payments. Mr C repaid two in full, but there is a balance outstanding on the... (2 pages)View decision -
Decision Reference DRN0937229
21 Aug 2014 Provident Personal Credit Limited Not upheldBanking and creditMr F says that he is not liable for a loan taken out with Provident Personal Credit Limited. He says it was taken out fraudulently in his name by the collection agent, who is his ex-partner. Provident says it investigated the matter with its security department and is satisfied ... (2 pages)View decision -
Decision Reference DRN7832958
20 Aug 2014 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited failed to credit payments to his account. He says that a fired agent had lost his payment book. And that his outstanding balance should be lower. Provident says the account balance is correct and although Mr D’s payment book cou... (2 pages)View decision -
Decision Reference DRN6704952
15 Aug 2014 Provident Personal Credit Limited Not upheldBanking and creditMr L complains about a loan with Provident Personal Credit Limited that he is being asked to repay. He says he does not recall taking out the loan and he has not been provided with a signed copy of his loan agreement.backgroundThe adjudicator did not recommend the complaint be upheld.... (2 pages)View decision -
Decision Reference DRN8682228
14 Aug 2014 Provident Personal Credit Limited Not upheldBanking and creditMr G is unhappy that Provident Personal Credit Limited continued to pursue him for a debt that was not his. He says he had been the victim of fraud carried out by an agent employed by Provident. Mr G has been represented by his support worker throughout the complaint. background to the ... (2 pages)View decision