We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN0364368
8 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss C complains on behalf of her father, Mr C, that Provident Personal Credit Limited (Provident) did not authorise a change of authority on her father’s account quickly enough. She says that this led to him being stressed by Provident contacting him about his debt... (2 pages)View decision -
Decision Reference DRN7796179
3 Nov 2017 Provident Personal Credit Limited UpheldBanking and creditMrs B complains that Provident Personal Credit Limited advanced loans to her at a time when she was not in a position to repay them.backgroundMrs B complains about a number of loans which she took out with Provident. She says that Provident lent money to her at a tim... (2 pages)View decision -
Decision Reference DRN5675038
1 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMr R complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford to repay.backgroundMr R borrowed six times from Satsuma between March 2015 and July 2016. Three of his loans were cancelled shortly after they were t... (2 pages)View decision -
Decision Reference DRN0753880
25 Oct 2017 Provident Personal Credit Limited Not upheldBanking and creditMr Y has complained about the way defaults have been applied to his credit file in respect of loans he took out with Provident Personal Credit Limited. Mr Y has said that he wasn’t given any notice the defaults were to be applied.backgroundMr Y took out 13 loans ... (2 pages)View decision -
Decision Reference DRN0910672
25 Oct 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss E complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave her credit when she couldn’t afford to repay it. She wants the interest repaid and the default from her credit file removed backgroundMiss E tells us she took out a loan for £400 rep... (2 pages)View decision -
Decision Reference DRN2201026
24 Oct 2017 Provident Personal Credit Limited Not upheldBanking and creditMrs C complains that Provident Personal Credit Limited provided unaffordable loans to her. She wants any interest and charges to be refunded to her.backgroundMrs C has taken out three loans with the business since 2011. In relation to each, she says that she provided ... (2 pages)View decision -
Decision Reference DRN1875453
23 Oct 2017 Provident Personal Credit Limited Not upheldBanking and creditMr H complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes negative information about the loans from his credit file.backgroundMr H took out an... (2 pages)View decision -
Decision Reference DRN2924646
20 Oct 2017 Provident Personal Credit Limited UpheldBanking and creditMr L complains that Provident Personal Credit Limited lent him money irresponsibly. Mr L is represented by a relative who I’ll call Mr M. background The background to this complaint and my provisional findings are set out in my second provisional decision dated 19 Sep... (6 pages)View decision -
Decision Reference DRN3878335
17 Oct 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss M complains that Provident Personal Credit Limited failed to complete adequate affordability checks before issuing her with loans.background Miss M took out 29 loans with Provident Personal Credit Limited (Provident) between 2012 and 2016. She complained to them, earli... (2 pages)View decision -
Decision Reference DRN5200841
16 Oct 2017 Provident Personal Credit Limited Not upheldBanking and creditMs C, represented by a claims management company (CMC), complains that Provident Personal Credit Limited lent to her irresponsibly.backgroundMs C took out seven loans with Provident between March 2013 and September 2015. The CMC has raised a number of concerns about the ... (2 pages)View decision