We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN8326469
2 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss P complains that Provident Personal Credit Limited (trading as Satsuma) gave her loans that she couldn’t afford to repay.backgroundMiss P was given three loans by Satsuma in March 2014, August 2014 and March 2015. The loans were for £300, £500 and £800 respectively.... (2 pages)View decision -
Decision Reference DRN7516037
19 Dec 2017 Provident Personal Credit Limited Not upheldBanking and creditMrs M complains that Provident Personal Credit Limited (trading as Satsuma) gave her loans that she couldn’t afford to repay. Mrs M is represented by a claims management business.backgroundMrs M took out six loans with Satsuma between May 2016 and September 2017. Her r... (2 pages)View decision -
Decision Reference DRN7533453
18 Dec 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss Y complains that Provident Personal Credit Limited was irresponsible in lending her money.backgroundMiss Y took out six loans from Provident between December 2008 and August 2012. She says she was advised by the collector what to write so her applications would... (2 pages)View decision -
Decision Reference DRN1616417
5 Dec 2017 Provident Personal Credit Limited Not upheldBanking and creditMs P complains that Provident Personal Credit Limited, trading as Satsuma Loans, gave her a loan she couldn’t afford to repay.backgroundIn August 2016, Ms P took out a loan of £250 with Satsuma. The repayments were £20.48 a week for 21 weeks. I understand that Ms P di... (2 pages)View decision -
Decision Reference DRN7504271
30 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMrs M complains that she was mis-sold a loan by Provident Personal Credit Limited.backgroundMrs M took out a Provident loan in 2015 for £400. She says she wanted to borrow a further £500 in 2016. Mrs M says she was told by Provident this would increase her monthly rep... (2 pages)View decision -
Decision Reference DRN7855753
29 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMr P has complained about a number of loans with Provident Personal Credit Limited. In particular, he says they weren’t all taken out by him. Also, he thinks the lending was irresponsible, and the loans unaffordable.backgroundMr P was contacted by a third party about... (2 pages)View decision -
Decision Reference DRN4507998
22 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMr J complains that five loans made to him by Provident Personal Credit Limited were unaffordable for him and that it shouldn’t have lent to him.backgroundProvident made a £100 loan to Mr J in October 2012. That was repaid in April 2013 and Provident made a second lo... (3 pages)View decision -
Decision Reference DRN9725007
21 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMrs S complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave her loans that she couldn’t afford to repay.backgroundMrs S borrowed three times from Satsuma between February 2014 and July 2015. Each of Mrs S’s loans was repayable in weekly inst... (2 pages)View decision -
Decision Reference DRN0502748
10 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma Loans) lent money to him that he could not afford to repay.backgroundMr M entered into three loans with Satsuma between September 2015 and March 2016. These were for £200, £400 and £600 resp... (2 pages)View decision -
Decision Reference DRN4240469
10 Nov 2017 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited (trading as Satsuma Loans) did not carry out sufficient checks before lending to him. backgroundMr D took out three loans with Satsuma between February 2015 and July 2017. He says that proper checks were not carried ... (3 pages)View decision