We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN4431266
31 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMrs H complains that Provident Personal Credit Limited has changed the way it arranges collections. As a result it has unfairly recorded negative details on her credit file.backgroundMrs H had a loan with Provident. She said she had an agreed payment collection time a... (2 pages)View decision -
Decision Reference DRN0497063
31 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss H has complained that two loans granted to her by Provident Personal Credit Limited trading as Satsuma Loans (“Satsuma”) were unaffordable for her.backgroundSatsuma says it agreed two instalment loans for Miss H between December 2015 and June 2016. Miss H successful... (3 pages)View decision -
Decision Reference DRN5171866
29 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMr E’s complain concerns the actions of Provident Personal Credit Limited, trading as Satsuma Loans, in relation to his loan account.backgroundMr E has a loan account with Satsuma. I understand that in September 2016, Mr E entered into an individual voluntary arran... (2 pages)View decision -
Decision Reference DRN1482232
24 Jan 2018 Provident Personal Credit Limited UpheldBanking and creditMr M complains that he was offered loans by Provident Personal Credit Limited which he couldn’t afford to repay.backgroundMr M complains that he was encouraged to take out multiple loans by Provident when agents visited his home. He says he was offered loans of up to ... (3 pages)View decision -
Decision Reference DRN0787918
23 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMr A complains about the way Provident Personal Credit Limited (“Provident”) managed a personal loan account he took out with it.backgroundMr A had accounts with Provident for a number of years which appear to have been managed without difficulty. In July 2015 he to... (2 pages)View decision -
Decision Reference DRN0593333
17 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMr J complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford.backgroundMr J took out a total of four loans with Satsuma between November 2014 and January 2017.LoanDate of loanDate repaidAmount lentWeekly paymentMont... (3 pages)View decision -
Decision Reference DRN0020018
15 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMr C feels the loans Provident Personal Credit Limited gave him were unaffordable, and it lent to him irresponsibly. backgroundMr C took out three separate fixed sum loans with Provident between April and September 2014. The loans were for £100, £200 and £400 respective... (2 pages)View decision -
Decision Reference DRN9718716
11 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMrs C complains that Provident Personal Credit Limited (trading as Satsuma Loans) wrongly paid a loan into her account. backgroundMrs C applied for a loan of £500 from Satsuma around 1 April 2017. Satsuma sent Mrs C an email on 3 April 2017 requesting further informat... (2 pages)View decision -
Decision Reference DRN8325928
11 Jan 2018 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited (trading as Satsuma Loans) made short-term loans to him when it shouldn’t have.backgroundIn 2015 Satsuma made a loan to Mr D. In 2016 it made three more. Mr D later complained that the lender hadn’t done enough check... (3 pages)View decision -
Decision Reference DRN4702419
10 Jan 2018 Provident Personal Credit Limited UpheldBanking and creditMr G has complained that Provident Personal Credit Limited (“Provident”) has advanced him money through several loans that he couldn’t afford to pay. backgroundMr G took out eight loans with Provident. They were as follows:loanamountdurationweekly paymentsJune 2009 £5003... (3 pages)View decision