We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN8792041
24 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMr C complains about his home credit loan with Provident Personal Credit Limited. Mr C has been helped with his complaint by a representative. For ease of reading I’ll refer to all submissions as having been made by Mr C. backgroundIn January 2017 Mr C took out a loan... (3 pages)View decision -
Decision Reference DRN4184827
18 Apr 2018 Provident Personal Credit Limited UpheldBanking and creditMrs A complains, in summary, about the poor service provided by Provident Personal CreditLimited, trading as Provident, when administering her loan with it.background Mrs A entered into a loan agreement with Provident in April 2017. The agreement said thatshe had to... (3 pages)View decision -
Decision Reference DRN4255374
17 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMrs M complains that Provident Personal Credit Limited let someone fraudulently take out two personal loans in her name.background Mrs M said she took out a loan with Provident in February 2014 which she paid off as agreed. Mrs M said she was then made aware in Jan... (2 pages)View decision -
Decision Reference DRN7098931
12 Apr 2018 Provident Personal Credit Limited UpheldBanking and creditMrs F complains that Provident Personal Credit Limited was irresponsible to lend her more money than she can afford to repay.Mrs F brings her complaint through her representative, Ms X.backgroundMrs F is in her 70’s and has been a Provident customer for a number of... (5 pages)View decision -
Decision Reference DRN3018918
10 Apr 2018 Provident Personal Credit Limited UpheldBanking and creditMrs M says Provident Personal Credit Limited (“Provident”) agreed to lend her money that she couldn’t afford to pay back.background Mrs M has had a series of loans with Provident. She has complained about the ten she’s taken out since August 2012. Mrs M says that ... (2 pages)View decision -
Decision Reference DRN1582241
6 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMrs S complains Provident Personal Credit Limited (Provident) recorded missed loan payments on her credit file even though she’d been told that nothing would happen. backgroundMrs S has had a number of doorstep loans with Provident. Three of the loans taken out in 2014... (3 pages)View decision -
Decision Reference DRN0083264
4 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss K complains that Provident Personal Credit Limited (trading as Satsuma Loans) added a default to her account when she had been told all collections processes had been paused.backgroundWhen Miss K referred a previous complaint to this service she says Satsuma tol... (2 pages)View decision -
Decision Reference DRN4092702
29 Mar 2018 Provident Personal Credit Limited UpheldBanking and creditMr B complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay.background Mr B was given two loans by Satsuma in 2017. He borrowed £500 in May 2017 that he agreed to pay back over the following six months. ... (3 pages)View decision -
Decision Reference DRN3516629
24 Mar 2018 Provident Personal Credit Limited Not upheldBanking and creditMr S complains that the loans he had from Provident Personal Credit Limited (trading as Satsuma Loans) were unaffordable and that it was irresponsible to continue to lend to him.backgroundMr S had three instalment loans from Satsuma between 24 November 2016 and 15 Jul... (2 pages)View decision -
Decision Reference DRN9618786
17 Mar 2018 Provident Personal Credit Limited Not upheldBanking and creditMr N complains that Provident Personal Credit Limited (Provident) irresponsibly lent to him.backgroundMr N says that Provident shouldn’t have lent to him when they did because he had 14 defaults to his name totalling £80,000 at the time; his current account was regular... (3 pages)View decision