We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN6071533
4 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss R complains that Provident Personal Credit Limited (trading as Satsuma) gave her loans that she couldn’t afford to repay.backgroundMiss R was given two loans by Satsuma. She first borrowed £790 in August 2016 and agreed to repay the loan in 52 weekly instalments of... (2 pages)View decision -
Decision Reference DRN2128599
4 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss C complains that Provident Personal Credit Limited (trading as Satsuma Loans) made short-term lending to her when it shouldn’t have.backgroundIn 2016, Satsuma made a loan to Miss C. It was repayable by instalments over 13 weeks. Miss C paid a couple of instalments ... (2 pages)View decision -
Decision Reference DRN9911812
3 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMr R complains that Provident Personal Credit Limited (trading as Satsuma Loans) made short-term loans to him when it shouldn’t have.backgroundIn 2015 and 2016, Satsuma made 3 loans to Mr R. Each of them was repayable by instalments over 52 weeks. Mr R repaid loan 1 bu... (2 pages)View decision -
Decision Reference DRN2024792
1 May 2018 Provident Personal Credit Limited UpheldBanking and creditMrs W complains that Provident Personal Credit Limited (trading as Satsuma Loans) did not cancel a credit agreement when requested. She added that she was constantly asked for security details before Satsuma would respond to her emails.backgroundMrs W took out a Satsu... (2 pages)View decision -
Decision Reference DRN9437145
1 May 2018 Provident Personal Credit Limited UpheldBanking and creditMr W complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him unaffordable instalment loans. He wants a refund of his interest and charges with interest. backgroundMr W had two loans from Satsuma between August and December 2016. He said he w... (2 pages)View decision -
Decision Reference DRN0097607
27 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMr S complains that Provident Personal Credit Limited (Provident) gave him loans he couldn’t afford. backgroundMr S took out the following home credit loans with provident: £800 on 21 July 2011 payable at £28 per week for 52 weeks. £1000 on 5 December 2013 payable ... (3 pages)View decision -
Decision Reference DRN5427232
27 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss L is unhappy with how Provident Personal Credit Limited has collected repayments on a loan. She says because of this, she can no longer afford it.backgroundMiss L took out a loan with Provident in June 2017. She arranged to make repayments weekly, with a represen... (2 pages)View decision -
Decision Reference DRN1876071
25 Apr 2018 Provident Personal Credit Limited UpheldBanking and creditMr E complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes information about the loans from his credit file.backgroundMr E took out eight instalment ... (3 pages)View decision -
Decision Reference DRN3584047
25 Apr 2018 Provident Personal Credit Limited Not upheldBanking and creditMr H complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him instalment loans he couldn’t afford. He wants a refund of his interest and charges, with interest, and his credit file amended.background Mr H had six loans from Satsuma between Oc... (2 pages)View decision -
Decision Reference DRN7315308
24 Apr 2018 Provident Personal Credit Limited UpheldBanking and creditMiss C says that Provident Personal Credit Limited, trading as Satsuma Loans, was irresponsible in its lending decisions – she was given loans she could not afford.backgroundProvident Personal Credit Limited, trading as Satsuma Loans, provides high cost short term credi... (7 pages)View decision