We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN5594805
18 Jun 2018 Provident Personal Credit Limited UpheldBanking and creditMr N complains about the service he received from Provident Personal Credit Limited (“PPC”) in relation to his short-term loan account.backgroundMr N says PPC missed a lot of weekly collections in July/August 2017 and again in November December 2017. He says there were al... (2 pages)View decision -
Decision Reference DRN8890783
8 Jun 2018 Provident Personal Credit Limited UpheldBanking and creditMr S complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford to repay.backgroundThe background to this complaint was set out in the provisional decision that I issued on 27 April 2018. An extract from this is atta... (6 pages)View decision -
Decision Reference DRN2796666
1 Jun 2018 Provident Personal Credit Limited UpheldBanking and creditMr G complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford.backgroundMr G took out a total of five loans with Satsuma between September 2015 and February 2017.LoanDate of loanDate repaidAmount lentWeekly payment... (4 pages)View decision -
Decision Reference DRN0966209
31 May 2018 Provident Personal Credit Limited UpheldBanking and creditMiss W has complained about a short-term loan she took out with Provident Personal Credit Limited (trading as Satsuma Loans) in July 2017. She says it was irresponsible for Satsuma to give her the loan.backgroundI attach my provisional decision of 21 May 2018, which fo... (4 pages)View decision -
Decision Reference DRN6433949
31 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited recorded adverse information on his credit file which affected his ability to get credit and increased the cost of borrowing.backgroundProvident agreed to remove negative information from Mr M’s credit record in 20... (2 pages)View decision -
Decision Reference DRN8326073
30 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMs O complains that she was mis-sold her loans with Provident Personal Credit Limited (“PPC”) and that it engaged in irresponsible lending to her.backgroundMs O says the terms of her loans weren’t explained fully to her, including the amount of interest payable. She s... (2 pages)View decision -
Decision Reference DRN1695050
30 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited (“PPC”) engaged in irresponsible lending to him.backgroundMr B says he’s had a series of loans with PPC and he feels they shouldn’t have been given to him. He says most of the loans were taken out only a few we... (2 pages)View decision -
Decision Reference DRN9426450
30 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMr F complains about the service he received from Provident Personal Credit Limited in relation to his loan account.backgroundMr F says he’s had to chase PPC to get an agent to call at his home to collect his payments. He says its agents haven’t turned up for a large... (2 pages)View decision -
Decision Reference DRN5745546
25 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited mis-sold him two loans.backgroundMr D took out two loans with Provident, one in 2009 for £150 and the other in 2010 for £200. The loans were made by an agent who called at his home. In early 2018 he complained... (2 pages)View decision -
Decision Reference DRN0731594
23 May 2018 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited hasn’t correctly applied his payments to his loans. He also complains about the service that he’s received from Provident and about the way that it’s dealt with his complaint.backgroundMr B says that he has three l... (2 pages)View decision