We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN0386028
23 Sep 2018 Provident Personal Credit Limited Not upheldBanking and creditMrs W complains that Provident Personal Credit Limited provided her with loans that were unaffordable. She’d now like a refund of the interest and charges.backgroundMrs W had four loans with Provident between December 2014 and September 2016. She says the loans were... (2 pages)View decision -
Decision Reference DRN3769374
18 Sep 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss D complains at the way Provident Personal Credit Limited treated her when she found herself in financial difficulties. She wants it to stop its agents visiting her home - and for it to offer her a payment card.backgroundMiss D tells us she’s had problems with ... (2 pages)View decision -
Decision Reference DRN7561483
18 Sep 2018 Provident Personal Credit Limited Not upheldBanking and creditMr D complains Provident Personal Credit Limited lent him money irresponsibly. He wants the interest on the loans refunded.backgroundMr D tells us he’s taken out several loans with Provident which were paid off in full. But he’d then been offered more credit which he... (3 pages)View decision -
Decision Reference DRN4484681
17 Sep 2018 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford to pay back.backgroundMr M took out a total of four loans with Satsuma between February and September 2017.Mr M didn’t make all the repayments on... (3 pages)View decision -
Decision Reference DRN0023067
12 Sep 2018 Provident Personal Credit Limited UpheldBanking and creditMr W has complained about short-term loans granted to him by Provident Personal Credit Limited trading as Satsuma. Mr W says he couldn’t afford these loans and that Satsuma didn’t take appropriate steps to check whether he could afford them when he took them out. bac... (5 pages)View decision -
Decision Reference DRN0449373
29 Aug 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss W complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible when it offered her loans. She asks that interest is refunded.backgroundMiss W took out two loans with Satsuma in 2017. Miss W says she was taking out loans to repay exist... (2 pages)View decision -
Decision Reference DRN8195405
24 Aug 2018 Provident Personal Credit Limited Not upheldBanking and creditMr G complains that Provident Personal Credit Limited, trading as Satsuma, gave him loans he couldn’t afford to pay back.backgroundBetween January and August 2017 Mr G borrowed four times from Satsuma, but he withdrew from the first two loans, as follows: loan numberdate t... (3 pages)View decision -
Decision Reference DRN2538081
20 Aug 2018 Provident Personal Credit Limited Not upheldBanking and creditMr H complains Provident Personal Credit Limited (trading as Satsuma) lent to him irresponsibly. backgroundMr H received a £300 loan from Satsuma on 1 December 2016. He was due to repay this loan over five monthly instalments of £105.60. However, Mr H didn’t repay his loa... (3 pages)View decision -
Decision Reference DRN3179173
3 Aug 2018 Provident Personal Credit Limited Not upheldBanking and creditMiss R complains that Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), gave her a loan that she couldn’t afford to repay. She is also unhappy about the way SL has dealt with her financial difficulties. backgroundMiss R took out an instalment loan for £7... (5 pages)View decision -
Decision Reference DRN6226199
26 Jul 2018 Provident Personal Credit Limited Not upheldBanking and creditMr P complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay.backgroundMr P was given two loans by Satsuma. He first borrowed £150 in November 2014. This loan was scheduled to be repaid in 26 weekly instal... (2 pages)View decision