We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN1804408
21 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMiss G complains about the short term loans she took out with Provident Personal Credit Limited trading as Satsuma. Miss G says that Satsuma has lent to her irresponsibly. She says she had serious financial problems and she was borrowing repeatedly from Satsuma and ... (3 pages)View decision -
Decision Reference DRN0091501
17 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMr T complains that Provident Personal Credit Limited did not carry out weekly door collections for six weeks following a change of management. He says this put his account into arrears and he wants the outstanding loan balance written off and an apology for the inconv... (2 pages)View decision -
Decision Reference DRN3961596
15 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMrs M says Provident Personal Credit Limited, trading as Satsuma, lent to her irresponsibly.backgroundMrs M had one loan with Satsuma in January 2018. It was for £1,000 and was repayable in 12 monthly instalments of £166.An adjudicator considered this complaint an... (2 pages)View decision -
Decision Reference DRN2925376
15 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMr W complains that Provident Personal Credit Limited reported incorrect information about his account to credit reference agencies (CRA). He wants the default removed and compensation.backgroundMr W told us he agreed a partial debt settlement with Provident in January ... (2 pages)View decision -
Decision Reference DRN6100001
8 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMiss M is unhappy because Provident Personal Credit Limited (Provident) told a third party about her loan without her permission. background Miss M has two loans with Provident. She took out the second loan for £500 because she was in financial difficulty. Miss M didn’t... (2 pages)View decision -
Decision Reference DRN5700791
4 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMiss D complains that Provident Personal Credit Limited, trading as Provident, provided herwith loans that were unaffordable. She also complains about Provident’s debt collectionpractices and her financial difficulties.backgroundMiss D took out seven instalment loans from... (7 pages)View decision -
Decision Reference DRN6993688
4 Jan 2019 Provident Personal Credit Limited Not upheldBanking and creditMr S complains that Provident Personal Credit Limited lent him money irresponsibly because it failed to carry out proper affordability checks before his loans were agreed.backgroundMr S entered into 8 loan agreements with Provident between July 2013 and January 2018. Mr S s... (2 pages)View decision -
Decision Reference DRN3336142
19 Dec 2018 Provident Personal Credit Limited Not upheldBanking and creditMr C complains that Provident Personal Credit Limited (trading as Satsuma Loans) lent him money without carrying out adequate checks to make sure he could afford to repay the loans.Mr C is also unhappy with the way Satsuma has handled his account since he told it ab... (2 pages)View decision -
Decision Reference DRN8623615
30 Nov 2018 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited trading as Provident irresponsibly gave him loans not taking his circumstances into account. He would like all the interest and charges applied to his account refunded. And details of the loans taken off his credit... (3 pages)View decision -
Decision Reference DRN4064476
28 Nov 2018 Provident Personal Credit Limited Not upheldBanking and creditMr W complains that Provident Personal Credit Limited lent him money irresponsibly because they failed to carry out a proper affordability check before the loans were agreed.backgroundMr W took out 3 loans with Provident between January 2015 and March 2016. The amount of t... (2 pages)View decision