We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN8366746
18 Mar 2019 Provident Personal Credit Limited UpheldBanking and creditMr W complains about the unsatisfactory customer service provided by Provident PersonalCredit Limited, trading as Satsuma Loans, (“SL”), in relation to a loan application.backgroundMr W applied to SL for a loan for £150 on 7 May 2018. When he received an error message... (3 pages)View decision -
Decision Reference DRN0178026
13 Mar 2019 Provident Personal Credit Limited Not upheldBanking and creditMr P complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay.backgroundMr P was given three loans by Satsuma between January and June 2016. Each of the loans was scheduled to be repaid in weekly instalments ... (2 pages)View decision -
Decision Reference DRN5819589
13 Mar 2019 Provident Personal Credit Limited Not upheldBanking and creditMr C complains that insurance cover was added to his Provident Personal Credit Limited accounts and he wants the hidden cost refunded plus interest. backgroundMr C says the rear inside page of his Provident payment book shows PPI Life Insurance was included with his... (3 pages)View decision -
Decision Reference DRN1394972
11 Mar 2019 Provident Personal Credit Limited Not upheldBanking and creditMiss D complains that Provident Personal Credit Limited (trading as Satsuma Loans) didn’t do enough checks before approving her loan.backgroundMiss D applied for a £500 loan from Satsuma Loans on 20 December 2015. She was scheduled to repay £19.12 per week for 52 weeks. T... (2 pages)View decision -
Decision Reference DRN5301850
8 Mar 2019 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes information about the loans from his credit file.backgroundMr M took out two instalment... (2 pages)View decision -
Decision Reference DRN4601116
28 Feb 2019 Provident Personal Credit Limited UpheldBanking and creditMrs C complains that Provident Personal Credit Limited mis-sold her a number of home credit loans from 2009 to 2014. backgroundMrs C took out 15 loans with Provident in 2009 and 2010. And a further two loans in 2014. In 2009 and 2010, the loans ranged from around £290... (6 pages)View decision -
Decision Reference DRN4763784
20 Feb 2019 Provident Personal Credit Limited Not upheldBanking and creditMr S complains that Provident Personal Credit Limited (trading as Satsuma) has registered a default on his credit file incorrectly, and without providing the required notice beforehand.backgroundMr S took a loan for £1000 from Satsuma in February 2017. It was repayable... (3 pages)View decision -
Decision Reference DRN0662435
19 Feb 2019 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes information about the loans from his credit file.backgroundMr M took out three loans ... (2 pages)View decision -
Decision Reference DRN8769676
19 Feb 2019 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited (trading as Satsuma Loans) was irresponsible to lend him money.backgroundMr B took out an instalment loan with Satsuma in March 2018. Satsuma expected Mr B to repay the £1,000 loan over 12 months at about £166 each ... (2 pages)View decision -
Decision Reference DRN4187756
18 Feb 2019 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes information about the loans from his credit file.backgroundMr B took out four instal... (4 pages)View decision