We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN6580925
18 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss L says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to her.backgroundThis complaint is about eight instalment loans Satsuma provided to Miss L between September 2016 and March 2018. The loans ranged in term from three to five months. This is a summar... (4 pages)View decision -
Decision Reference DRN1791373
18 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr B says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about 11 instalment loans Satsuma provided to Mr B between January 2016 and June 2017. This is a summary of Mr B’s lending history from Satsuma.LoanTaken outRepaidAm... (3 pages)View decision -
Decision Reference DRN0342693
15 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr W says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about seven instalment loans Satsuma provided to Mr W between February 2015 and August 2017. Mr W borrowed amounts between £300 and £1,100 to be repaid in weekly or ... (3 pages)View decision -
Decision Reference DRN0967775
15 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr S says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about four instalment loans Satsuma provided to Mr S between February 2017 and July 2017. Mr S borrowed amounts between £100 and £350 to be repaid in instalments ove... (3 pages)View decision -
Decision Reference DRN2186949
14 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss T says that Provident Personal Credit Limited (trading as Satsuma) didn’t treat her fairly when she – through a debt consolidation company – tried to repay a loan. And she’s not happy with the way in which it has put things right so far.backgroundMiss T borrowed £1,000 from Satsuma. T... (4 pages)View decision -
Decision Reference DRN7131652
13 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss H says Provident Personal Credit Limited trading as (“Satsuma”) irresponsibly lent to her.backgroundThis complaint is about 8 payday loans Satsuma provided to Miss H between. The loans were of varying terms from 13 to 52 weeks. All the loans overlapped with another loan, for example L... (4 pages)View decision -
Decision Reference DRN0046819
12 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr M says Provident Personal Credit Limited (trading as Satsuma) lent to him irresponsibly.backgroundMr M had seven loans with Satsuma between January 2016 and March 2017. The amounts borrowed varied and were between £100 and £350, with repayments due over terms of between 13 weeks and one... (3 pages)View decision -
Decision Reference DRN9010589
11 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr S says Provident Personal Credit Limited (trading as “Satsuma” Loans) irresponsibly lent to him.backgroundThis complaint is about 15 instalment loans Satsuma provided to Mr S between July 2014 and March 2018. Our adjudicator upheld Mr S’ complaint and thought that loan 5 and loans 9 to ... (3 pages)View decision -
Decision Reference DRN-1229213
11 Nov 2019 Provident Personal Credit Limited UpheldConsumer CreditThe complaint Miss W says Provident Personal Credit Limited (trading as Satsuma) lent to her irresponsibly. She's also unhappy about a number of customer service issues that arose when she tried to change the date of her repayments. What happened Miss W had two loans with Satsuma, ... (2 pages)View decision -
Decision Reference DRN2477819
8 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr R complains that Provident Personal Credit Limited trading as Satsuma was irresponsible when it provided him with a number of loans.backgroundMr R took three loans with Satsuma. I've prepared this table from some of the information it has provided about Mr R’s loans. date taken pri... (5 pages)View decision
