We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN5874119
26 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMiss B says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to her.backgroundThis complaint is about three instalment loans Satsuma provided to Miss B between November 2017 and May 2018. Miss B’s lending history is as follows: Loan 1 taken 26 November 2017 ... (3 pages)View decision -
Decision Reference DRN7458533
25 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr B says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about five instalment loans Satsuma provided to Mr B between July 2016 and November 2017. Loan 1 was to be repaid over 17 weeks and loans 2 to 5 over 12 months. This... (3 pages)View decision -
Decision Reference DRN8141493
25 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr T complains that Provident Personal Credit Limited (trading as Satsuma Loans) was irresponsible in its lending to him.backgroundBased on the information provided, Satsuma Loans provided Mr T with seven instalment loans between January and November 2017.LoanDateTermAmount15 Jan 201712 mo... (3 pages)View decision -
Decision Reference DRN5803188
22 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMrs R complains that Provident Personal Credit Limited (trading as Satsuma) lent her money that she couldn’t afford to repay.Mrs R wants Satsuma to refund the interest and repay what she owes.backgroundMrs R took out nine instalment loans with Satsuma between August 2014 and April 2017. Mr... (3 pages)View decision -
Decision Reference DRN3441516
21 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr M says Provident Personal Credit Limited irresponsibly lent to him.backgroundThis complaint is about nine short term loans that Provident (trading as Satsuma) provided to Mr M between 10 December 2014 and 15 May 2018. Mr M’s borrowing history is as follows:Loan / DrawLoan typeTotal amou... (4 pages)View decision -
Decision Reference DRN2597787
21 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr B says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about four high cost short term loans Satsuma provided to Mr B between June 2016 and May 2017. This is a summary of Mr B’s lending history from Satsuma.LoanTaken out... (4 pages)View decision -
Decision Reference DRN9162118
20 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr E complains about three instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable.backgroundMr E was given three instalment loans by SL from April 2016 to May 2017. A summary of the loans taken out by Mr E... (5 pages)View decision -
Decision Reference DRN2262011
20 Nov 2019 Provident Personal Credit Limited Not upheldBanking and creditComplaintMr M complains that Provident Personal Credit Limited (trading as Satsuma Loans) lent money to him that he couldn’t afford to repay.BackgroundBased on the information provided, Mr M entered into six loans with Satsuma Loans between May 2015 and November 2017.LoanAmountDateTermRepa... (3 pages)View decision -
Decision Reference DRN2099278
19 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMs R says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to her.backgroundThis complaint is about 14 instalment loans Satsuma provided to Ms R between March 2016 and June 2019. Ms R borrowed amounts ranging between £100 and £750 to be repaid in weekly or monthly ... (3 pages)View decision -
Decision Reference DRN2137263
19 Nov 2019 Provident Personal Credit Limited UpheldBanking and creditMr B complains that Provident Personal Credit Limited, trading as Satsuma Loans, lent to him in an irresponsible manner.backgroundMr B took out seven loans with Satsuma between February 2015 and May 2018. The loans were repayable over periods ranging from 30 weeks to 12 months. Mr B repaid... (4 pages)View decision
