We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN8467324
19 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMiss W complains that Provident Personal Credit Limited (trading as Satsuma) lent to her in an irresponsible manner.backgroundThe background to this complaint was set out in the provisional decision I issued in October 2019. An extract from this is attached and forms part of this final dec... (5 pages)View decision -
Decision Reference DRN6962319
19 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr R says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him.backgroundThis complaint is about three instalment loans Satsuma provided to Mr R between March 2017 and August 2017. Mr R’s borrowing history is as follows: Loan Date TakenDate Repaid InstalmentsAmo... (4 pages)View decision -
Decision Reference DRN0975403
18 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr H says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to him.backgroundThis complaint is about seven instalment loans Satsuma provided to Mr H between January and August 2017. Mr H’s borrowing history is as follows: Loan numberPrincipal (£)StartEndTotal ... (6 pages)View decision -
Decision Reference DRN5713951
18 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr W complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible to lend him money.backgroundThis complaint is about four loans Satsuma provided to Mr W between 1 August 2014 and 13 May 2016. Each of the loans was due to be repaid in weekly instalments. Mr W pai... (4 pages)View decision -
Decision Reference DRN3172956
16 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr P complains about six instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable.backgroundMr P was given six instalment loans by SL from November 2016 to May 2018. A summary of the loans taken out by Mr P ... (7 pages)View decision -
Decision Reference DRN-1196480
16 Dec 2019 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1196480ComplaintMr R says Provident Personal Credit Limited (trading as Satsuma) irresponsibly provided him with a loan. BackgroundMr R took one loan instalment loan from Satsuma. This loan was for £1,000 and began on 7 September 2018, with 12 monthly instalments due of £166 to repay i... (3 pages)View decision -
Decision Reference DRN3247718
13 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMrs S complains about four instalment loans that she took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which she said were unaffordable.background Mrs S was given four instalment loans by SL from February 2014 to May 2018. A summary of the loans taken out b... (6 pages)View decision -
Decision Reference DRN4155241
13 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditComplaintMr C complains that Provident Personal Credit Limited (trading as Satsuma Loans) lent money to him that he couldn't afford to repay.BackgroundOur investigation into this complaint, and the final response letter provided by Satsuma Loans, was based on six loans being provided ... (4 pages)View decision -
Decision Reference DRN8873721
12 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr F says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him.backgroundThis complaint is about 6 instalment loans Satsuma provided to Mr F between December 2016 and October 2018. Details of the 6 loans are as follows:LoanDate takenAmountInstalmentsDate repaid1... (3 pages)View decision -
Decision Reference DRN6276712
12 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr T complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.background The background to this complaint was set out in the provisional decision I issued in October 2019. An extract from this is attached and forms part of this final deci... (5 pages)View decision
