We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN7005987
10 Jan 2020 Provident Personal Credit Limited Not upheldBanking and creditMr H says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him.backgroundThis complaint is about seven instalment loans Provident provided to Mr H between 13 January 2018 and 12 May 2018. Mr H’s borrowing history with Provident is as follows:No.Loan amount (£) ... (3 pages)View decision -
Decision Reference DRN4718777
3 Jan 2020 Provident Personal Credit Limited Not upheldBanking and creditMr G complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundMr G took one loan from Satsuma. He borrowed £1000 in August 2018 and agreed to repay the loan over the following twelve months. There is a balance on the loan that r... (3 pages)View decision -
Decision Reference DRN3595012
3 Jan 2020 Provident Personal Credit Limited UpheldBanking and creditMr E says that Provident Personal Credit Limited, trading as Satsuma, lent to him irresponsibly.backgroundSatsuma approved 7 instalment loans for Mr E between July 2017 and March 2018. Mr E said that he was in financial difficulty and the lending made his difficulties worse. Mr E hasn’t be... (3 pages)View decision -
Decision Reference DRN0230064
31 Dec 2019 Provident Personal Credit Limited Not upheldBanking and creditMr S has complained that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundI issued a provisional decision on 6th December 2019, where I concluded that I was minded to not uphold Mr S’s complaint. I have attached this to the end of my f... (3 pages)View decision -
Decision Reference DRN8134166
30 Dec 2019 Provident Personal Credit Limited Not upheldBanking and creditMr M complains about nine instalment loans that he took out with Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), which he said were unaffordable. Mr M’s complaint is brought to this service on his behalf by a claims management company. But for ease I shall refer below ... (6 pages)View decision -
Decision Reference DRN4944437
23 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible to lend him money.backgroundThis complaint is about two loans Satsuma provided to Mr M. In July 2016, Mr M borrowed £510 when he took out loan 1. He was due to repay this loan by way of 43 weekly ... (4 pages)View decision -
Decision Reference DRN8529331
23 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMs C says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to her.backgroundThis complaint is about four instalment loans Satsuma provided to Ms C between February 2017 and November 2017. Ms C borrowed amounts increasing from £300 to £1,000 to be repaid over ... (3 pages)View decision -
Decision Reference DRN7352066
20 Dec 2019 Provident Personal Credit Limited Not upheldBanking and creditMr W complains that Provident Personal Credit Limited was irresponsible when it provided a loan of £1,500 to him in November 2018.backgroundMr W took the loan of £1,500 from Provident on 26 November 2018. It was a home credit arrangement, due to be repaid over 104 weekly instalments of £3... (6 pages)View decision -
Decision Reference DRN8577866
20 Dec 2019 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma) lent to him irresponsibly.backgroundMr M took out six loans with Satsuma between July 2017 and August 2018.LoanDate borrowedAmountDate repaidNo. of instalments 117.07.17£32029.09.173211.10.17£13001.02.183302.12.17... (5 pages)View decision -
Decision Reference DRN9909644
19 Dec 2019 Provident Personal Credit Limited Not upheldBanking and creditComplaintMr C complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans irresponsibly.BackgroundMr C was given four loans by Satsuma, as follows: Loan NoAmountDateTermMonthlyRepaid 1£30015.11.17 3m£1481.3.18 2£3003.1.185m£1061.6.18 3£8803.5.1811m£159 Outstanding ... (4 pages)View decision
