We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN4205718
4 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMrs C complains that Provident Personal Credit Limited (trading as Satsuma) lent to her in an irresponsible manner.backgroundMrs C took out a short term instalment loan from Satsuma on 2nd November 2017 for £300 to be repaid in 6 instalments of £94.80.Mrs C’s complaint has been assessed by... (2 pages)View decision -
Decision Reference DRN3238406
3 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMiss C says Provident Personal Credit Limited (“trading as “Satsuma”) irresponsibly lent to her. background This complaint is about two loans that Satsuma provided to Miss C - here’s a table setting out details: LoanDateTakenDateRepaidInstalmentsAmountHighestRepayment109/11/201823/11/20181... (3 pages)View decision -
Decision Reference DRN8362005
3 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMiss B says Provident Personal Credit Limited (trading as Satsuma Loans) irresponsibly lent to her.backgroundThis complaint is about five instalment loans Satsuma provided to Miss B between December 2013 and February 2015. Miss B borrowed amounts ranging between £130 and £400 to be repaid ... (2 pages)View decision -
Decision Reference DRN3822660
3 Feb 2020 Provident Personal Credit Limited UpheldBanking and creditMr W says that Provident Personal Credit Limited, trading as Satsuma, lent to him irresponsibly.backgroundSatsuma approved 6 instalment loans for Mr W between August 2017 and September 2018. Mr W said that he was in financial difficulty and had issues with gambling and the lending made his... (3 pages)View decision -
Decision Reference DRN9508353
3 Feb 2020 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundMr D took two loans from Satsuma. One in October 2015 and one in June 2018. Mr D borrowed £500 in October 2015 which was repaid in 13 weekly instalments of £55.04 The... (3 pages)View decision -
Decision Reference DRN6420339
31 Jan 2020 Provident Personal Credit Limited Not upheldBanking and creditMiss R says Provident Personal Credit Limited, (trading as “Satsuma”), irresponsibly lent to her.backgroundThe background to this complaint, together with my provisional findings, was set out in my provisional decision of 4 November 2019, an extract of which is appended to and forms part o... (3 pages)View decision -
Decision Reference DRN6282058
30 Jan 2020 Provident Personal Credit Limited UpheldBanking and creditMr G complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundMr G was given eight loans by Satsuma between April and November 2015. Most of the loans were repayable in weekly instalments over a three month period. The final loa... (4 pages)View decision -
Decision Reference DRN5056201
29 Jan 2020 Provident Personal Credit Limited Not upheldBanking and creditMiss O complains that Provident Personal Credit Limited (trading as Satsuma) gave her loans irresponsibly.backgroundThis complaint relates to two instalment loans, each repayable over 12 months, given to Miss O as follows: Loan NoAmountDate lent Date repaidRepayments pm 1 £1,00022.3.182.5.... (3 pages)View decision -
Decision Reference DRN-1512153
27 Jan 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-1512153 The complaintMr W's complaint concerns three loans taken out with Provident Personal Credit Limited (trading as Satsuma Loans). He says the loans were irresponsibly lent. What happenedMr W took three instalment loans with Satsuma between June 2016 and May 2018. A summary o... (4 pages)View decision -
Decision Reference DRN4646063
27 Jan 2020 Provident Personal Credit Limited Not upheldBanking and creditMr B complains that Provident Personal Credit Limited, trading as Satsuma, lent to him in an irresponsible manner. backgroundIn June 2017, Mr B took out a loan of £200 with Satsuma. The loan was repayable in six, monthly instalments of £63.20. In November 2017, Mr B repaid the loan early. ... (3 pages)View decision
