Financial Ombudsman Service: our homepage

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

How to complain
Complaints we can help with

If you have a complaint

I want to know if you can look at my complaint

Check if I can make a complaint

I want to find out more about your process

Find out what to expect

More for consumers

Cost of living complaints

We can investigate complaints related to the financial impact of the rising cost of living. If a lender or financial business hasn’t treated you fairly, find out how we can help.

If you are looking for debt advice or guidance, or if you’re worried about money and finding it difficult to know where to start, the government-backed MoneyHelper service can help you find a way forward.

If you are a business dealing with complaints

I want to know how you handle cases

How we handle complaints

I need support with a consumer’s enquiry

Contact our Business Support Hub

More for businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.

Our small business website

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.

Claims Management Ombudsman

Decisions and case studies

We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved.

See our Ombudsman decisions See our case studies