We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-3863996
8 Jan 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3863996 The complaint Miss P complains about a loan Madison CF UK Limited (trading as 118 118 Money) provided to her. She says the loan was irresponsibly lent. What happened 118 118 Money provided Miss P with a loan for £1000 in November 2021. The loan was repayable over 80 months by i... (2 pages)View decision -
Decision Reference DRN-3771532
7 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3771532 The complaint Mr I complains that NewDay Ltd trading as Marbles unfairly recorded a default and arrears. He’s also unhappy that he’s received letters despite being in a debt management plan. What happened Mr I held a Marbles credit card. He experienced financial difficulties an... (2 pages)View decision -
Decision Reference DRN-3616128
7 Jan 2023 Partners Credit Union Limited UpheldConsumer CreditDRN-3616128 The complaint Ms T complains that when she transferred £1000 from her account with Partners Credit Union Limited (PCU), a sum of £2000 was debited from her account. What happened Ms T held an account with PCU. In September 2021 she requested a transfer of £1000 to her current a... (2 pages)View decision -
Decision Reference DRN-3878949
7 Jan 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3878949 The complaint and what happened Miss L complains, on behalf of I, that Advanced Payment Solutions Limited, trading as Cashplus Bank, won’t reimburse payments she didn’t make or otherwise authorise. The full details of this complaint are well known to both parties, so I won’t re... (2 pages)View decision -
Decision Reference DRN-3840485
7 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3840485 The complaint Mrs H complains about how National Westminster Bank Plc (NatWest) dealt with a branch visit she made to withdraw money from her account. What happened Mrs H says she attended a NatWest branch to withdraw money. She says she was treated badly by its staff and was c... (2 pages)View decision -
Decision Reference DRN-3886398
6 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3886398 The complaint Mrs W complains that AXA Insurance UK Plc (“AXA”) has unfairly reported misleading information which now shows on her CUE record. What happened Mrs W contacted her insurer, AXA, in 2021, shortly after discovering that the area around a retaining wall had begun to ... (2 pages)View decision -
Decision Reference DRN-3886319
6 Jan 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3886319 The complaint I set out the background to this complaint in my earlier provisional decision, for clarity, I repeat it here. Mr E complains that Lighthouse Advisory Services Limited (Lighthouse) recommended he switch his personal pension plan with Prudential and his Section 32 (... (9 pages)View decision -
Decision Reference DRN-3661647
6 Jan 2023 Hippo Vehicle Solutions Limited UpheldConsumer CreditDRN-3661647 The complaint Mr F complains about the fee he was charged when he cancelled the conditional sale agreement Hippo Vehicle Solutions Limited (Hippo) had arranged for him for the supply of a car. What happened In May 2022 Mr F agreed that Hippo would provide finance for the supply... (3 pages)View decision -
Decision Reference DRN-3886395
6 Jan 2023 Aviva Insurance Limited UpheldInsuranceDRN-3886395 The complaint Mr P complains that Aviva Insurance Limited is responsible for a mistake in connection with his motor insurance policy. Where I refer to Aviva, I refer to the above-named insurance company and I include employees and others insofar as I hold Aviva responsible for ... (3 pages)View decision -
Decision Reference DRN-3589690
6 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3589690 The complaint Mr A complains about a default marker Barclays Bank UK Plc have recorded against him with the credit reference agencies. He’d like the marker removed. What happened Mr A held a current account with Barclays. In June 2020 two payments left his account totalling £97... (3 pages)View decision
