We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-3959786
10 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3959786 The complaint Mrs B, whose daughter is acting on her behalf under a power of attorney (POA) and who has brought this complaint on her mother’s behalf, complains that National Westminster Bank Plc (NatWest) have made it difficult for her daughter to manage her account. What happ... (3 pages)View decision -
Decision Reference DRN-3662623
10 Feb 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3662623 Complaint Mr and Mrs B has complained that Ikano Bank AB (publ) rejected their claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr and Mrs B bought a solar panel system (“the system”) for their home in 2017. The purchase was funded by a loan from Ik... (5 pages)View decision -
Decision Reference DRN-3948900
10 Feb 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3948900 The complaint Ms C is unhappy with how Fairmead Insurance Limited has administered her home insurance policy. And that it hasn’t assisted her with issues she has experienced with some renovation work to her property. What happened Ms C initially phoned Fairmead to check if she ... (4 pages)View decision -
Decision Reference DRN-3946631
10 Feb 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-3946631 The complaint Mrs S complains that Madison CF UK Limited trading as 118 118 Money didn’t close her credit card account when she asked it to resulting in adverse data being recorded on her credit file. What happened Mrs S held a credit card with 118 118 Money which attracted a m... (3 pages)View decision -
Decision Reference DRN-3446894
10 Feb 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3446894 The complaint Mr A complains about the advice given by Pi Financial Ltd (Pi), trading as Ingenious Pension Solutions, to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believ... (9 pages)View decision -
Decision Reference DRN-3951500
10 Feb 2023 Sainsbury's Bank Plc UpheldInsuranceDRN-3951500 The complaint Mr and Mrs M complain that Sainsbury’s Bank Plc failed to provide them with adequate information when dealing with their home insurance policy. What happened Mr and Mrs M had an insurance policy with Sainsbury’s, which they took out in June 2021. They say that in ... (2 pages)View decision -
Decision Reference DRN-3935247
10 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3935247 The complaint Miss H complains about the amount paid out by QIC Europe Ltd (“QIC”) under her car insurance policy when her car was stolen. What happened Miss H had a motor insurance policy with QIC covering her car. In February 2022 her car was stolen and she made a claim from ... (3 pages)View decision -
Decision Reference DRN-3957858
10 Feb 2023 Society of Lloyd's UpheldInsuranceDRN-3957858 The complaint Mr T, on behalf of M, complains about Society of Lloyd’s trading as Lloyd’s of London’s (SoL) handling of an insurance claim he made following a burglary at M’s trading premises. Where I refer to SoL within this decision, this should be taken to include agents and... (4 pages)View decision -
Decision Reference DRN-3957649
10 Feb 2023 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3957649 The complaint Mr L complains that Quilter Financial Planning Solutions Limited allowed more initial fees to be taken from a personal pension it set up for him with Aviva, than he agreed it could take. What happened Mr L originally took out an Aviva pension on advice from a part... (7 pages)View decision -
Decision Reference DRN-3626809
10 Feb 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3626809 The complaint Mr L complains about the advice given by CST Wealth Management Limited (CST) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes ... (11 pages)View decision
