We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
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Decision Reference DRN-4173449
16 Jun 2023 Morses Club PLC Not upheldConsumer CreditDRN-4173449 The complaint Miss S, through a representative (Mr S) complains that Morses Club PLC (Morses) agent couldn’t locate her address, and despite knowing Miss S was vulnerable she left her address to direct the agent to the property. In addition, Mr S – who was to be a witness to th... (3 pages)View decision -
Decision Reference DRN-4079356
15 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4079356 The complaint Miss M complains that Morses Club PLC, to whom she owed money, was careless with her private information, recorded details she had asked them not to record and had caused her distress because of that. What happened From records sent to us by Morses, I have learnt ... (3 pages)View decision -
Decision Reference DRN-4185503
14 Jun 2023 Morses Club PLC Not upheldConsumer CreditDRN-4185503 The complaint Mrs R, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Mrs R was advanced six home collected loans and I’ve included some of the information we’ve recei... (4 pages)View decision -
Decision Reference DRN-4172429
8 Jun 2023 Morses Club PLC Not upheldConsumer CreditDRN-4172429 The complaint Mr B, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted his loans. Had it done so, Morses would’ve realised he couldn’t afford them. What happened Mr B was advanced five home coll... (4 pages)View decision -
Decision Reference DRN-4131840
7 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4131840 The complaint Mrs B, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Mrs B was advanced several loans from Morses under two different identification numbers. Morses s... (6 pages)View decision -
Decision Reference DRN-4084977
6 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4084977 The complaint Ms G, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Ms G was advanced five home collected loans and I’ve included some of the information we’ve receiv... (5 pages)View decision -
Decision Reference DRN-4005590
2 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4005590 The complaint Mr K says Morses Club PLC irresponsibly lent to him. What happened Morses lent Mr K five home credit loan. From the information provided, Mr K’s borrowing history is as follows: Loan Start Date End Date Capital Amount Interest amount Term Repayment amount 1 23/10/... (3 pages)View decision -
Decision Reference DRN-4002920
2 Jun 2023 Morses Club PLC Not upheldConsumer CreditDRN-4002920 The complaint Miss F, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Miss F was advanced five home collected loans and I’ve included some of the information we’ve r... (4 pages)View decision -
Decision Reference DRN-4162263
2 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4162263 The complaint Miss S complains Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. Miss S also says she made the agent aware of her mental health issues and this wasn’t noted on Morses’ system. What happened Miss S was advan... (6 pages)View decision -
Decision Reference DRN-4049002
2 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4049002 The complaint Ms M, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Ms M was advanced six home collected loans and I’ve included some of the information we’ve receive... (5 pages)View decision
