We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2923 results
-
Decision Reference DRN-5198205
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5198205 The complaint Mr S complains about Revolut Ltd. He says that it did not do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr S received a call from an unknown individual suppose... (4 pages)View decision -
Decision Reference DRN-4551670
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4551670 The complaint Ms G complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Ms G was contac... (3 pages)View decision -
Decision Reference DRN-5210313
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5210313 The complaint Mr K, who is represented, is unhappy that Revolut Ltd won’t reimburse him funds he lost after falling victim to a job fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr K received a... (6 pages)View decision -
Decision Reference DRN-5097648
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5097648 Complaint Mrs O complains that Revolut has refused to reimburse her for payments she made in connection with a job scam. Background In June 2023, Mrs O received a message from someone claiming to be a recruitment consultant, offering her a remote-working role. At the time, M... (3 pages)View decision -
Decision Reference DRN-4415033
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4415033 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-4914593
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4914593 The complaint Mrs H complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened Mrs H tells us she was called by a scammer I will call “X” from a withheld phone number. X explained that it was calling from NatWest... (7 pages)View decision -
Decision Reference DRN-5209992
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5209992 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to an impersonation scam. What happened On 24 August 2023, Mr D received a call from a No Caller ID and the individual claimed they were calling from his bank “M”. The caller told M... (10 pages)View decision -
Decision Reference DRN-5180468
12 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5180468 The complaint Mr B complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr B says he saw an advertisement online that referred to making money through cryptocurrency investment through a company I’ll call W in... (10 pages)View decision -
Decision Reference DRN-4995233
12 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4995233 The complaint Mr H is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr H says... (10 pages)View decision -
Decision Reference DRN-5102412
12 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5102412 The complaint Miss L has complained that Revolut Ltd (“Revolut”) failed to protect her from a “safe account” impersonation scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key poi... (4 pages)View decision
