We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
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Decision Reference DRN9539155
15 Aug 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss R complains that Provident Personal Credit Limited gave her loans that were unaffordable. backgroundThe background to this complaint and my provisional findings are set out in my provisional decision dated 11 July 2017 – a copy of which is attached and forms part ... (6 pages)View decision -
Decision Reference DRN9732960
8 Aug 2017 Provident Personal Credit Limited UpheldBanking and creditMr M complains that Provident Personal Credit Limited (trading as Satsuma) failed to give him clear enough information when he was late making some repayments on his loan.backgroundThis complaint isn’t about whether or not Satsuma should have lent to Mr M. Mr M took... (3 pages)View decision -
Decision Reference DRN6722662
3 Aug 2017 Provident Personal Credit Limited Not upheldBanking and creditMr A complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford to repay.backgroundMr A was given two loans by Satsuma. The first, in May 2016, was for £200 and due to be repaid over 13 weeks. The second, in S... (2 pages)View decision -
Decision Reference DRN1008751
3 Aug 2017 Provident Personal Credit Limited UpheldBanking and creditMrs P complains Provident Personal Credit Limited (trading as Satsuma Loans) lent her money she couldn’t afford to repay.backgroundMrs P took four instalment loans with Satsuma:Date of LoanSettlement DateCurrent status of loanLoan amountRepayment Amount p/wk07/12/20151/4/2... (3 pages)View decision -
Decision Reference DRN9001590
24 Jul 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss G complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave her loans that she couldn’t afford to repay. She asks that it refunds interest and charges, removes information about the loans from her credit file and pays compensation for the ha... (2 pages)View decision -
Decision Reference DRN1857949
21 Jul 2017 Provident Personal Credit Limited Not upheldBanking and creditMr O complains that he shouldn’t have to be a guarantor on and liable for another person’s Provident Personal Credit Limited loan as he didn’t sign any agreement. He says that although he initially agreed to be a guarantor on the loan he changed his mind and he didn’... (2 pages)View decision -
Decision Reference DRN1502004
19 Jul 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss L complains that Provident Personal Credit Limited (trading as Satsuma Loans) didn’t carry out proper affordability checks and irresponsibly granted her an unaffordable loan. She says the loan shouldn’t have been granted as she’d payday loans with a number of other ... (2 pages)View decision -
Decision Reference DRN6528763
13 Jul 2017 Provident Personal Credit Limited Not upheldBanking and creditMr D complains because Provident Personal Credit Limited won’t change the address it reported to credit reference agencies.backgroundMr D says he wasn’t receiving his post so he contacted Provident, who had the wrong address for him. Mr D says Provident updated their reco... (2 pages)View decision -
Decision Reference DRN2326643
28 Jun 2017 Provident Personal Credit Limited Not upheldBanking and creditMr W complains on behalf of Mr G that Provident Personal Credit Limited sold him home credit loans he didn’t understand because of his learning difficulties.backgroundProvident lent Mr G 19 home credit loans between 2008 and 2014. Because of our time limits, I’m on... (2 pages)View decision -
Decision Reference DRN6390368
27 Jun 2017 Provident Personal Credit Limited Not upheldBanking and creditMiss K complains that Provident Personal Credit Limited (trading as Satsuma Loans) approved a loan that was unaffordable to her.backgroundMiss K applied for a £600 loan from Satsuma Loans in July 2016. The loan was approved and was to be repaid in 26 weekly instalm... (2 pages)View decision