We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 809 results
-
Decision Reference DRN-2251369
4 Nov 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2251369 The complaint Mr S has complained about a number of loans he took out through a company called Provident Personal Credit Limited, trading at the time as “Satsuma”. He says Satsuma lent to him irresponsibly because the loans he was provided with caused him financial problems. Wh... (3 pages)View decision -
Decision Reference DRN-2271613
3 Nov 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2271613 The complaint Miss W says Provident Personal Credit Limited trading as Satsuma lent to her irresponsibly. She says that Satsuma did not carry out the relevant checks before lending. The loans adversely affected both her financial situation and her mental health. What happened T... (3 pages)View decision -
Decision Reference DRN-2195251
2 Nov 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2195251 The complaint Ms E says Provident Personal Credit Limited lent to her irresponsibly. She says that Provident didn’t take her whole financial situation into account before lending. She also says that Provident didn’t act reasonably when she couldn’t afford to make the loan repay... (2 pages)View decision -
Decision Reference DRN-2254386
28 Oct 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2254386 The complaint Mr S says Provident Personal Credit Limited – trading as Satsuma – irresponsibly lent to him. What happened This complaint is about one instalment loan Satsuma provided to Mr S in October 2019. The loan was for £1,000 and was repaid over 12 monthly instalments of ... (2 pages)View decision -
Decision Reference DRN-2242166
20 Oct 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2242166 The complaint Miss L complained about a number of loans she took out through a company called Provident Personal Credit Limited, trading at the time as Satsuma Loans. Miss L says she was lent to irresponsibly and the loans caused her financial problems. To keep things simple, I... (2 pages)View decision -
Decision Reference DRN-2252175
12 Oct 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2252175 The complaint Miss P says Provident Personal Credit Limited (Provident) irresponsibly lent to her. What happened This complaint is about three home collected loans by Provident. A summary of the borrowing, based on information Provident provided us can be found below; loan numb... (3 pages)View decision -
Decision Reference DRN-2230213
3 Oct 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-2230213 The complaint Miss S complains that Provident Personal Credit Limited (trading as Satsuma) was irresponsible to lend her money she couldn’t afford to repay. What happened This complaint is about three loans Satsuma provided to Miss S. Here’s a table with more information about ... (4 pages)View decision -
Decision Reference DRN-2186888
25 Sep 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2186888The complaintMs C says Provident Personal Credit Limited, trading as Satsuma, irresponsibly lent to her.What happenedThis complaint is about two loans Satsuma provided to Ms C between March 2017 and May 2017. Details of Ms C’s lending history, as evidenced by Satsuma, is as foll... (3 pages)View decision -
Decision Reference DRN-1676989
25 Sep 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-1676989The complaintMr A complains Provident Personal Credit Limited, trading as Satsuma Loans, is unfairly holding him responsible for a loan which he did not apply for. He would like to repay the loan - but without any interest. What happenedMr A complained to his bank when he notic... (2 pages)View decision -
Decision Reference DRN-2183045
24 Sep 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-2183045The complaintMr F says Provident Personal Credit Limited lent to him irresponsibly. He says he was unable to reduce the amount he owed Provident as his loans were refinanced all of the time. And Provident didn’t look into his circumstances properly. He thinks it shouldn’t have l... (4 pages)View decision
