Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
We've published a consultation on proposed amendments to the way we report business-specific complaints data.
The consultation sets out proposals designed to incentivise businesses to settle complaints proactively where we are yet to issue an opinion by making a longer-term change to how we publish business-specific complaints data.
This follows on from a similar initiative it launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly. We have been considering the results and feedback from that initiative to see if we can, and should, take forward something similar on a more permanent basis.
This is one of the measures that we are taking to get answers to customers faster.
Read the full consultation and find out about how you can respond.
The consultation is open for two weeks and closes at 5pm on Monday 20 March 2023.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.