Financial Ombudsman Service sets out its plans for service delivery and reforms for the year ahead
31 March 2026
Today we have published our Plans and Budget for the 2026/27 financial year where we have set out our priorities for the next 12 months.
On this page, you can find:
Contact our Media Team
Media enquiries
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
Journalists can sign up to be added to our press release distribution list.
If you’re a consumer or a business, find out how to contact us.
Latest press releases
Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns
25 March 2026
Between January 2025 and March 2026, we received over 500 complaints about romance scams.
New measures to modernise and transform the UK redress system
16 March 2026
The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are strengthening the redress system so consumers get fair and quick compensation when things go wrong, and businesses have more certainty to invest, grow and compete.
Media library
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Executive Team
Jenny Simmonds, Interim Chief Executive and Chief Finance and Risk Officer
James Dipple-Johnstone, Interim Chief Ombudsman
Marc Harris, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Sam Russell, Director of Customer Service
Rachel Lam, Interim Managing Ombudsman Director
Chandra Hirani, Interim Director of Finance
Senior Ombudsmen
Richard West, Ombudsman Director, specialist in mass claims (consumer credit)
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
James Mycroft, Ombudsman Director, specialist in banking
Pat Hurley, Ombudsman Director, specialist in fraud and scams
Andy Wright, Ombudsman Director (interim), specialist in pensions, investments and insurance
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Other images of the Financial Ombudsman Service
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- event name and a copy of the agenda
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