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about us

We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.

If you have a complaint about a financial product or service and you're not sure how to get started, get in touch. You can ring us on 0300 123 9 123 or 0800 023 4567.


  • Wondering about mis-sold PPI – or think you have a complaint? We can give a free and unbiased answer. Find out more about PPI and how we resolve complaints about it.
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latest news

  • our plans for 2018/19

    We’ve published our plans for the financial year 2018/2019, following formal consultation with our stakeholders. Our plans set out how many people we think will come to us for help and what we need to do, to give them the fair, rigorous, consistent answers they need. Our expectations for the year ahead (read more...)
  • planning a holiday? Look before you book…

    Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not. (read more...)

frequently asked questions