skip tocontent

We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

our annual review 2017/2018

30 May 2018

Today sees the publication of our annual review, which reflects the achievements of our service in 2017/2018.

Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust.

have you been affected by the problems at TSB?

25 May 2018

We’ve been getting lots of questions about the recent computer troubles at TSB.

Take a look at our news story for more information…