Financial Ombudsman Service: Banking, Insurance & Pensions Ombudsman UK

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for consumers

complained to your bank, insurance company or finance firm - but still not happy?

can we help?
look at the answers to the questions consumers ask us the most (FAQs)
watch "my story" video-clips
see our consumer factsheets on a range of topics

for businesses

information for businesses covered by the ombudsman service

our series of quick guides for businesses
introducing the ombudsman seminars
other specialist publications for businesses
online technical resource

accessibility and different needs

listen to our consumer leaflet [mp3-format audio-clip]
information about our service in different formats and languages
our outreach work in the community
contact us using a sign language interpreter

web focus this week

complaints concerning storm damage

our online technical resource, "buildings insurance: storm damage," gives detailed information about the issues we consider when looking at complaints concerning storm damage

case studies relating to storm and weather damage

most financial transactions take place without any problems – but sometimes things go wrong …

we've put all our videos in one place so you can easily find the help and information you're looking for

"how the ombudsman service helped me"