the independent service for settling disputes between consumers and businesses providing financial services
what to do if you've fallen out with your bank, insurance or finance company
look at the answers to the questions consumers ask us the most (FAQs)
information for businesses covered by the ombudsman service
web focus this week
ombudsman video-clips for British Sign Language (BSL) users
more information in video-format available on our website – for people with hearing difficulties – as part of our commitment to making our service accessible for everyone