We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters – from payday loans to pensions, pet insurance to PPI. If we decide someone’s been treated unfairly, we have legal powers to put things right.
If you have a complaint about a financial product or service and you're not sure how to get started, get in touch. You can ring us on 0300 123 9 123 or 0800 023 4567.
