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about us

We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.

If you have a complaint about a financial product or service and you're not sure how to get started, get in touch. You can ring us on 0300 123 9 123 or 0800 023 4567.


  • Wondering about mis-sold PPI – or think you have a complaint? We can give a free and unbiased answer. Find out more about PPI and how we resolve complaints about it.
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latest news

  • a warning about scammers

    We’ve heard that a number of people have recently received letters or calls from scammers claiming to be from the Financial Ombudsman Service. The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information, or to suggest that a refund is due. We would only contact you if you've been in touch with us to register a complaint – and then we would only speak to you about that complaint. We're a free service so we will never ask you for money and we don't pay compensation to you directly.

    Please do not respond to these letters or calls. If you have received a letter or call from us that seems suspicious and you’d like to check if it’s genuine, please phone us directly on 0300 123 9 123 and we’ll be happy to help (read more...)

frequently asked questions