Ombudsman News 158

Welcome to the latest Ombudsman News. In this edition, we highlight our latest complaints data, looking at product-specific complaints between October and December 2020 and business-specific complaints between July and December 2020. We also highlight our latest diversity, inclusion and wellbeing report.

See our previous editions of Ombudsman News.

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Caroline Wayman to step down as chief ombudsman & chief executive at the Financial Ombudsman Service

Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.

Quarterly complaints data

View quarterly product complaints and services data.

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Half-yearly complaints data

View our half-yearly data which shows the number of complaints received about individual financial businesses.

Diversity, inclusion and wellbeing report 2020

Our annual report, looking at how we’ve been responding to Covid-19 and our diversity data in 2020.

Latest news

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

Credit card complaints hit all time high