Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
The Financial Ombudsman Service received 38,470 new complaints in Q2, up from 35,029 new complaints in April – June (Q1).
The top five most complained about products are below:
The Financial Ombudsman Service continued to uphold 34% of complaints in the consumers’ favour.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.