Travel insurance

On this page you'll find information about how we approach complaints about travel insurance. 

To find out more about how we approach specific types of complaints, choose the relevant area below:

If you’re an insurer or broker and want to talk informally about a complaint you’ve received, you can speak to our Business Support Hub. Our Business Support Hub can give general information on how the ombudsman might look at a particular complaint. We also offer guidance on our rules and how we work.

Find out how to contact the Business Support Hub. 

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

If you’re a consumer looking for information on complaints about travel insurance, you can read more about this on our dedicated page for consumer or to make a complaint, find out how to complain.