When people claim on their motor insurance, insurers sometimes say they weren’t given important information during the application process – usually about the car or who’s driving it. This is sometimes called “misrepresentation”.
As a result, the insurer may refuse to pay the claim and cancel someone’s car insurance. We hear from people who feel their insurer hasn’t treated them fairly. They might say they just made an honest mistake – or that the insurer didn’t ask clear enough questions.
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