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ombudsman news

index of previous issues

issues: 110 to 101 | 100 to 91 | 90 to 81 | 80 to 71 | 70 to 61 | 60 to 51 | 50 to 41 | 40 to 31 | 30 to 21 | 20 to 11 | 10 to 1

image: ombudsmen news issue 110

issue 110
June/July 2013

  • investment case studies
  • the latest complaints figures (for the first quarter of 2013)
  • wear and tear in motor insurance

image: ombudsmen news issue 108

issue 109
April/May 2013

  • case studies involving payday lending
  • disputes about individual savings accounts (ISAs)
  • chief ombudsman Natalie Ceeney talks about the new regulator's "pragmatic" approach

image: ombudsmen news issue 108

issue 108
March/April 2013

  • case studies involving "new payment protection products" – that sound like PPI but aren't
  • feedback from businesses on what they think about our service
  • financial disputes referred to us by smaller businesses

image: ombudsmen news issue 107

issue 107
January/February 2013

  • complaints involving bad weather
  • case studies on catalogue shopping
  • the latest complaints figures (for the third quarter of 2012/2013)

ombudsman news issue 105

issue 106
November/December 2012

  • case studies about pet insurance
  • complaints involving confusion over standing orders, direct debits and continuous payment authorities
  • chief ombudsman, Natalie Ceeney, looking back on the challenges of 2012

ombudsman news issue 104

issue 105
September/October 2012

  • case studies involving travel insurance
  • the latest complaints figures (for the second quarter of 2012/2013)
  • chief ombudsman, Natalie Ceeney, on "compensation culture"

ombudsman news issue 104

issue 104
August/September 2012

  • case studies involving payment protection insurance
  • information about our casework experiment
  • chief ombudsman, Natalie Ceeney, on changing times, changing service

ombudsman news issue 103

issue 103
June/July 2012

  • case studies involving mortgages and financial hardship
  • the latest complaints figures (for the first quarter of 2012/2013)
  • complaints about "whole-of-life" policies
  • chief ombudsman, Natalie Ceeney, on handling complaints and rebuilding trust after banking computer problems

ombudsman news issue 101

issue 102
April/May 2012

  • a round-up of recent complaints involving money transfers
  • case studies involving "section 75" claims and credit cards
  • feedback and tips from our adjudicators on the way they see businesses handling complaints

ombudsman news issue 101

issue 101
March/April 2012

  • a round-up of recent investment complaints
  • case studies involving cash ISAs
  • an interview with our new chairman, Sir Nicholas Montagu
  • chief ombudsman, Natalie Ceeney, on the impact of tougher times on complaints and those who make them

 

issues: 110 to 101 | 100 to 91 | 90 to 81 | 80 to 71 | 70 to 61 | 60 to 51 | 50 to 41 | 40 to 31 | 30 to 21 | 20 to 11 | 10 to 1

image of ombudsman news

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.