guides for businesses
We offer several guides to help businesses that provide financial services find out more about the ombudsman service and the way we work:
quick guides for businesses
our series of guides giving a quick and informal overview of a range of technical issues – from case fees to calculating redress
the ombudsman and smaller businesses [PDF version opens in new window]
this brief guide is aimed at those businesses we cover that don't generally have much contact with us, because they only receive complaints rarely
the ombudsman and larger businesses [PDF version opens in new window]
this detailed guide is aimed at people working in areas such as compliance units and customer service departments of larger financial services groups, who deal regularly with complaints and the ombudsman service
For printed copies of our publications, or if you would like to be added to our mailing list, please email our publications team or phone 020 7964 0092.
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