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workingtogether with consumer advice workers

our training events across the UK

It's crucial that people working on the front line of problems - from trading standards officers to local voluntary groups, and from charity support workers to money advisers - know about the ombudsman's role.

We run training days across the UK for people who give free advice to consumers - so we can hear about what you're seeing day-to-day and answer your questions about what we do, how we work, and how we can help.

what we cover?

  • we'll begin with a look at our role - how you can make the most of us and what to expect if we step in
  • with financial difficulties a major and growing concern for consumers, we'll explain what we expect from businesses - and our approach to sorting out things out
  • you can tell us about local problems, wider challenges you're facing and trends you're seeing - as well as anything specific that's on your desk

Sessions run for half a day and refreshments are provided.

how to attend

Have a look below at where we'll be and click on an event for more information - and to book a place. The sessions are free - we'd just like to know who you work for and take some contact information.

If your organisation would like to arrange a training event in partnership with us, please email our outreach team.

upcoming training events

upcoming training events

Please check back

previous training-events

  • Sunderland - Thursday 16 February 2017
  • Chelmsford - Wednesday 13 July
  • Glasgow - Wednesday 8 June
  • Coventry - Wednesday 4 May
  • London - Tuesday 22 March
  • Taunton - Wednesday 9 March
  • Exeter - Tuesday 8 March
  • Swindon - Wednesday 3 February
  • Cardiff - Tuesday 2 February
  • Lincoln - Wednesday 4 November
  • Middlesbrough - Wednesday 21 October
  • Scarborough - Tuesday 20 October
  • Southampton - Thursday 8 October 2015
  • Isle of Wight - Wednesday 7 October 2015
  • Doncaster - Wednesday 30 September 2015
  • Edinburgh - Tuesday 15 September 2015
  • Belfast - Thursday 8 September 2015
  • Aberdeen - Thursday 3 September 2015
  • Chester - Wednesday 22 July 2015
  • Liverpool - Tuesday 21 July 2015
  • Carlisle - Thursday 4 June 2015
  • Leicester - Tuesday 12 May 2015
  • Colchester - Tuesday 14 April 2015
  • Derby - Tuesday 10 February 2015
  • Watford - Wednesday 10 December 2014
  • Manchester - Tuesday 2 December 2014
  • Bristol - Tuesday 25 November 2014
  • Milton Keynes - Thursday 20 November 2014
  • Birmingham - Tuesday 11 November 2014
  • Gravesend - Tuesday 21 October 2014
  • Belfast - Wednesday 8 October 2014
  • Omagh - Thursday 9 October 2014
  • Newcastle - Tuesday 9 September 2014
  • Hull - Tuesday 9 September 2014
  • Leeds - Wednesday 23 July 2014
  • Blackpool - Wednesday 9 July 2014
  • Burnley - Tuesday 8 July 2014
  • Warrington - Wednesday 25 June 2014
  • Crewe - Tuesday 24 June 2014
  • Hastings - Wednesday 21 May 2014
  • Plymouth - Tuesday 3 June 2014
  • Bournemouth - Thursday 5 June 2014
  • Stockwell - Wednesday 07 May 2014
  • Ipswich - Wednesday 23 April 2014
  • Nottingham - Tuesday 15 April 2014
  • Dundee - Wednesday 02 April 2014
  • Glasgow - Tuesday 01 April 2014
  • Peterborough - Tuesday 25 March 2014
  • Swansea - Wednesday 19 March 2014
  • Sheffield - Thursday 13 March 2014
  • Woking - Thursday 27 February 2014
  • Stratford - Thursday 30 January 2014
  • London - Wednesday 27 November 2013
  • Portsmouth - 14 November 2013
  • Crawley - 1 November 2013
  • Maidstone - 1 October 2013
  • North Wales (Conwy) - 23 October
  • Gloucester - 17 September 2013
  • Norwich - 11 September 2013
  • Cumbria (Penrith) - 11 September 2013
  • Liverpool - 4 September 2013
  • Luton - 14 August 2013
  • Croydon - 17 July 2013
  • Truro - 4 July 2013
  • Sunderland - 5 June 2013
  • Wigan - 26 June 2013
  • Bradford - 27 June 2013
  • Derry-Londonderry - 23 May 2013
  • Stafford - 9 May 2013
  • Edinburgh - 25 April 2013
  • Inverness - 24 April 2013
  • Stockport - 10 April 2013
  • Derby - 20 March 2013
  • Cardiff - 15 March 2013
  • Chelmsford – 27 February 2013
  • Reading – 13 February 2013
  • Stratford – 30 January 2013
  • Brighton – 6 November 2012
  • Darlington – 23 October 2012
  • Doncaster – 24 October 2012
  • Exeter – 11 October 2012
  • London (South) – 4 October 2012
  • London (West) – 11 September 2012
  • Perth – 24 July 2012
  • Leicester – 12 July 2012
  • Preston – 14 June 2012
  • Coventry – 13 June 2012
  • Belfast – 9 May 2012
  • Southampton – 20 April 2012