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the ombudsman and Black African and Caribbean communities

why focus on Black African and Caribbean communities?

Our latest research shows that a third of the Black African and Caribbean consumers we spoke to did not know about the ombudsman service – or how they could get financial problems sorted for free.

So we've been working closely with trusted partners – from national magazines and radio stations to community leaders – to raise awareness of our service.

The good news is that we've recently seen a record increase in people across the community who know about the ombudsman.

But we’d like to do more. Do you have any suggestions about how we can let people know about our service?

our work with the media

Check out our latest features in some leading lifestyle magazines:

Pride magazine

Black Hair magazine

OK! Nigeria

BME women in the mainstream
interview with ombudsman Juliana Campbell in a booklet compiled by PROUD (People from Diverse Racial Origins Uniting the Department) for the Ministry of Justice

out and about

We're really keen to get out and talk to our consumers face-to-face – we try to take part in a variety of events to highlight our role including:

  • Black History Month celebrations
  • meeting influential figures and community leaders
  • attending local community advice events in partnership with Lambeth council

We also highlight our role in various ways such as on:

  • the Metrolink tram network across Greater Manchester
  • buses throughout Birmingham and East and West Midlands
  • bus shelters and posters across Croydon, Lewisham, Lambeth and Hackney in London

If you are organising or know of any local events in your area which you think we should be a part of just get in touch.