Our latest research shows that a third of the Black African and Caribbean consumers we spoke to did not know about the ombudsman service – or how they could get financial problems sorted for free.
So we've been working closely with trusted partners – from national magazines and radio stations to community leaders – to raise awareness of our service.
The good news is that we've recently seen a record increase in people across the community who know about the ombudsman.
But we’d like to do more. Do you have any suggestions about how we can let people know about our service?
Check out our latest features in some leading lifestyle magazines:
Black Hair magazine
BME women in the mainstream
interview with ombudsman Juliana Campbell in a booklet compiled by PROUD (People from Diverse Racial Origins Uniting the Department) for the Ministry of Justice
We're really keen to get out and talk to our consumers face-to-face – we try to take part in a variety of events to highlight our role including:
We also highlight our role in various ways such as on:
If you are organising or know of any local events in your area which you think we should be a part of just get in touch.