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Glasgow gathering

23-24 February 2017

We're at the Scottish Council for Voluntary Organisations' annual Gathering talking to community advice workers and helping consumers sort out money matters.

coming together in Cymru

22 February 2017

We're meeting with local businesses in Swansea to share our experiences of effective problem solving.

table talk

16 February 2017

We'll be speaking to financial advisers in Sunderland about working together as part of our series of roundtable discussions.

chatting with consumer advisers

16 February 2017

We're talking to advisers in Sunderland about what's affecting consumers in the North East and how we can help.

talking about insurance

11 February 2017

TalkRadio asks the ombudsman about the cases we see involving household and contents insurance.

talking loans with short term lenders

08 February 2017

We're holding workshops today with short term credit lenders to help explain what is we do and our approach to the types of complaints we see.

the generation game

07 February 2017

Our latest edition of ombudsman news is out today. It features case studies on the range of complaints we see across the generations - from millenials and "money mules" to babyboomers and pensions. We've also just published our most recent quarterly statistics.

previous news

  • January

    joining credit unions in Cookstown

    31 January 2017

    We're meeting representatives from Northern Irish credit unions in County Tyrone - to let them know what to expect from our service.

    principles of vulnerability

    26 January 2017

    The ombudsman talks about consumers in vulnerable circumstances at a seminar at Leicester University attended by consumer organisations and regulators.

    section 75 by the sea

    18 January 2017

    The ombudsman's on BBC Radio Sussex & Surrey, explaining how "section 75" can help in problems with products and services bought using credit.


    14 January 2017

    The ombudsman chats on TalkRadio about cases where people complain that too much security has made finances harder to do.

    scams and the ombudsman

    14 January 2017

    The ombudsman talks on Radio 4's MoneyBox about complaints involving scams and the situations where the ombudsman can and can't help.

    still time for views on our plan and budget consultation

    3 January 2017

    Consultation on our plans and budget for 2017/18 - which we published in December 2016 - is open til 31 January for feedback and comments.

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ombudsman news

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

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