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our annual review 2017/2018

30 May 2018

Today sees the publication of our annual review, which reflects the achievements of our service in 2017/2018.

Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust.

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have you been affected by the problems at TSB?

25 May 2018

We’ve been getting lots of questions about the recent computer troubles at TSB.

Take a look at our news story for more information…

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paying the price?

24 April 2018

Today we've published our latest issue of ombudsman news - focussing on complaints about the price of insurance policies. We answer some common questions, and explore when we think the price of a policy becomes a matter of fairness.

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our plans for the year ahead 2018/2019

28 March 2018

Today we’ve published our plans for the financial year 2018/2019, following formal consultation with our stakeholders. Our plans set out how many people we think will come to us for help and what we need to do, to give them the fair, rigorous, consistent answers they need.

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our equality,diversity and inclusion report

Watch our staff talk about what it means to be a carer at work.

Read our full report.



latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK - helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

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for more information...

Here are some useful contacts if you'd like to know more about us...

media enquiries - phone 0207 964 1234 and out-of-hours 07901 118 018

technical advice (for businesses and consumer advisers) - phone 0207 964 1400

consumer helpline - phone 0800 023 4567

or email our stakeholder team for enquiries about events, speakers, or information about our service