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planning a holiday? Look before you book…

31 January 2018

Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.

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a warning about scammers

19 January 2018

We’ve heard that a number of people have recently received letters from scammers claiming to be from the Financial Ombudsman Service. The letter suggests that a refund is due for bank charges. This is followed by a letter claiming to be from HMRC confirming a refund of tax is due – this is part of the same scam. We have been in contact with HMRC about this.

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13 December 2017

We’ve opened our consultation on our plans and budget for 2018/2019.

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ombudsman news 142

24 October 2017

Today we publish our latest issue of ombudsman news – the final countdown. We answer some of the questions we hear most often around PPI. And Charlie Sweeney explains what’s been happening at the ombudsman service since the FCA’s PPI campaign began. We share our latest quarterly complaint statistics and also talk about our new office in Coventry as well as how we can help when travel companies go bust.

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our equality,diversity and inclusion report

Watch our staff talk about what it means to be a carer at work.

Read our full report.



latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK - helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

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for more information...

Here are some useful contacts if you'd like to know more about us...

media enquiries - phone 0207 964 1234 and out-of-hours 07901 118 018

technical advice (for businesses and consumer advisers) - phone 0207 964 1400

consumer helpline - phone 0800 023 4567

or email our stakeholder team for enquiries about events, speakers, or information about our service