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featured news…

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paying the price?

24 April 2018

Today we've published our latest issue of ombudsman news - focussing on complaints about the price of insurance policies. We answer some common questions, and explore when we think the price of a policy becomes a matter of fairness.

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our plans for the year ahead 2018/2019

28 March 2018

Today we’ve published our plans for the financial year 2018/2019, following formal consultation with our stakeholders. Our plans set out how many people we think will come to us for help and what we need to do, to give them the fair, rigorous, consistent answers they need.

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ombudsman publishes latest complaints data on individual financial businesses

27 March 2018

The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today. The data features complaint numbers about banks, insurance companies and other financial businesses received by the ombudsman service between 1 July – 31 December 2017.

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planning a holiday? Look before you book…

31 January 2018

Each year people contact us when they’ve had trouble on holiday – and haven’t had the help from their travel insurer that they expected. And most of the time, these disputes centre on what’s covered by their policy and what’s not.

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our equality,diversity and inclusion report

Watch our staff talk about what it means to be a carer at work.

Read our full report.

latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK - helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

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for more information...

Here are some useful contacts if you'd like to know more about us...

media enquiries - phone 0207 964 1234 and out-of-hours 07901 118 018

technical advice (for businesses and consumer advisers) - phone 0207 964 1400

consumer helpline - phone 0800 023 4567

or email our stakeholder team for enquiries about events, speakers, or information about our service