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news and outreach

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a warning about scammers

9 August 2018

We’ve heard that a number of people have been receiving calls and letters from scammers claiming to be from the Financial Ombudsman Service.

The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information or to ask for money. We would only contact you if you've been in touch with us to register a complaint.

Financial Ombudsman Service annual review 2018 front cover

our annual review 2017/2018

30 May 2018

Today sees the publication of our annual review, which reflects the achievements of our service in 2017/2018.

Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust.

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have you been affected by the problems at TSB?

25 May 2018

We've been getting lots of questions about the recent computer troubles at TSB.

Take a look at our news story for more information

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latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK - helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

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ombudsman news

Ombudsman news is our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

issue 144: paying the price?

24 April 2018

In the latest issue we focus on complaints about the price of insurance policies. We answer some common questions, and explore when we think the price of a policy becomes a matter of fairness.

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media enquiries

technical advice

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