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sharing our experience and insight

We regularly engage with financial businesses covered by the ombudsman – at our own UK-wide events and roundtables, as all as through regional and national forums and networks.

For more information about each of our upcoming events, follow the links below.

engaging with smaller businesses

We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman. They’re a chance for businesses to ask us about the issues that matter to them – and to find out more about our approach to resolving complaints.

upcoming smaller business events

Glasgow | Sheffield | Stockport | Newcastle | Gloucester | Swansea | Bridgwater | Basingstoke

September 2016

Glasgow

Thursday 15 September

  • morning “roundtable” - fully booked

  • afternoon smaller businesses workshop - fully booked

October 2016

Sheffield

Wednesday 19 October  

November 2016

Stockport

Thursday 3 November                                       

Newcastle

Wednesday 9 November

December 2016

Gloucester

Tuesday 13 December

February 2017

Swansea

Wednesday 22 February

March 2017

Bridgwater

Tuesday 7 March - details to follow

  • morning session
  • afternoon session

Basingstoke

Wednesday 22 March - details to follow

  • morning session
  • afternoon session

dates may be subject to change as we're currently confirming venues

previous events

events for larger businesses

2015

  • London – 18 November – “close to home: mortgages and the ombudsman” – conference for complaints managers and those with responsibility for resolving customer disputes at building societies.
  • London – 14 July – “vulnerability, your customers and the ombudsman” – conference for banks and credit providers about treating consumers in vulnerable circumstances fairly
  • London – 3 March – “cars, credit and complaints” second workshop for finance companies  
  • London – 26 February – “cars, credit and complaints” workshop for finance companies
  • London – 24 February - forum for private medical insurers

2014

  • Bromsgrove – 5 November – "PPI complaints and the ombudsman"
  • London – 2 July “fraud, families and fairness” - banking and credit complaints in focus
  • Manchester – 19 June “insuring fairness” – motor and property complaints in focus
  • London – 12 June insuring fairness – motor and property complaints in focus
  • London – 22 May “positive outcomes” – seminar on consumer credit and financial hardship
  • Birmingham – 13 November, "workingtogether" conference
    investing in complaint handling – resolving complaints about investments
  • London – 25 July, "workingtogether" conference
    "ask the ombudsman" – payment protection insurance and motor finance providers

2013

  • London – 25 July, "workingtogether" conference "ask the ombudsman" - payment protection insurance and retailers
  • London – 24 July, "workingtogether" conference
    "ask the ombudsman" – lets talk about consumer credit complaints
  • London – 17 July, "workingtogether" conference
    "ask the ombudsman" – payment protection insurance and building societies
  • London – 17 July, "workingtogether" conference
    "ask the ombudsman" – payment protection insurance and claims managers
  • Birmingham – 11 June, "workingtogether" conference
    "it wasn't me!" – dealing with complaints about disputed card transactions
  • Edinburgh – 30 April, "workingtogether" conference
    "in sickness and in health" – assessing claims and resolving complaints
  • London – 23 April, " workingtogether" conference "hard times" – dealing with complaints from consumers in financial difficulties
  • London – 31 January, "ask the ombudsman" travel insurance - assessing claims and avoiding complaints

2011

  • Manchester – 31 October, "workingtogether" insurance complaints conference
  • London – 4 October, "workingtogether" insurance complaints conference
  • Birmingham – 22 November, "handling complaints" conference for industry complaint handlers
  • Manchester – 22 March, "handling complaints" conference for industry complaint handlers

"meet the ombudsman" roadshows for smaller businesses

2016

  • Canterbury – Wednesday 20 July
  • Chelmsford – Tuesday 12 July
  • Norwich – Tuesday 5 July
  • Edinburgh – Thursday 9 June
  • Leicester – Wednesday 18 May
  • Wolverhampton – Thursday 5 May
  • Peterborough – Thursday 3 March
  • Plymouth – Wednesday 24 February
  • Exeter – Tuesday 23 February
  • Cardiff – Wednesday 10 February
  • Stratford – Tuesday 26 January

2015

  • Great Yarmouth – Wednesday 14 October
  • Isle of Wight – Wednesday 7 October
  • Poole – Tuesday 22 September
  • Stirling – Wednesday 16 September
  • Aberdeen – Wednesday 2 September
  • Crewe – Tuesday 28 July
  • Bradford – Wednesday 8 July
  • Blackpool – Tuesday 7 July
  • York – Wednesday 24 June
  • Durham – Tuesday 23 June
  • Belfast – 6 May
  • Nottingham – 16 April
  • Northampton – Wednesday 1 April
  • Hatfield – Thursday 5 March
  • Bromsgrove – Wednesday 28 January

2014

  • London/Essex (Woodford Green) – Wednesday 3 December
  • Sheffield – Wednesday 19 November
  • Bromsgrove – Wednesday 5 November
  • Derby – Thursday 6 November
  • Southampton/Portsmouth (Fareham), Tuesday 28 October
  • Newry – Tuesday 14 October
  • Perth – Wednesday 1 October
  • Hull (Beverley) – Thursday 18 September
  • Darlington – Tuesday 16 September
  • Reading – Tuesday 29 July
  • Altrincham – Wednesday 16 July
  • Preston – Tuesday 15 July
  • Mold – Thursday 26 June
  • Taunton – Thursday 19 June
  • Colchester – Thursday 29 May
  • St Austell – Wednesday 4 June
  • Swansea - Tuesday 20 May
  • Richmond - Thursday 8 May
  • St Albans – Tuesday 29 April
  • Maidstone – Wednesday 16 April 2
  • Glasgow – Wednesday 9 April

2013

  • Crawley - Friday 15 November
  • London North – Thursday 7 and Friday 8 November
  • Croydon – Thursday 3 and Friday 4 October
  • Leicester – Friday 13 September
  • Norwich – Thursday 12 September
  • Swindon – Friday 12 July
  • Cardiff Thursday – 11 July
  • Leeds – Friday 21 June
  • Edinburgh – Thursday 20 June
  • Durham – Wednesday 19 June
  • Milton Keynes – Friday 24 May
  • Birmingham – Thursday 2 and Friday 3 May
  • Manchester – Thursday 11 and Friday 12 April
  • Belfast – Wednesday 27 March

2012

  • Glasgow – Friday 9 November
  • Exeter – 14 September
  • Nottingham – 13 July
  • Cambridge – 8 March

 

 

 

Caroline Wayman

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