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good as gold

23 December 2013

we've been awarded the "Gold Standard" for the third year running by Committed2Equality - in recognition of our positive work culture and commitment to the fair and equal treatment of everyone we deal with

elf-y finances

20 December 2013

some of the ombudsman's little helpers give their top Christmas money tips to Blackhair magazine

helping others get things sorted

18 December 2013

we're in Maidstone meeting with the Citizens Advice consumer service – talking to helpline staff about the ombudsman and how we can help them help their callers

ombudsman news on sorting things out

17 December 2013

in our latest issue of ombudsman news – Tony Boorman reflects on why people come to us at different stages with problems for us to sort out and we share case studies on debt collection and mobile phone insurance

12 tips of Christmas

16 December 2013

from ladies dancing to savers saving, we’ve got ideas to avoid a Christmas cash crisis – check out the latest issue of Pride for our 12 tips of Christmas

ombudsmen go to parliament

10 December 2013

Tony Boorman, our deputy chief ombudsman, talks to the House of Commons' Public Administration Committee about the work of the different ombudsman schemes in the UK

down in Dorset

4 December 2013

we're in Dorset – before heading to Cardiff and Bristol – meeting regional networks of consumer advisers to let them know how we look at cases where the consumer is facing financial hardship

November

mind the gap

29 November 2013

the ombudsman explains gap insurance on BBC Radio 4's You and Yours consumer show

the most wonderful tweets of the year

29 November 2013

our Twitter team are sprucing up the Christmas tweets all through December – so if you're not following us already, find out more here

helping out in Hackney

28 November 2013

we're at the Hackney Foodbank serving up financial advice with Diane Abbott MP – chatting to people in financial hardship and letting them know how we can help

opening our doors to local advisers

27 November 2013

we’re hosting a drop-in session for community and advice workers in the local area – Tower Hamlets – so they can find out more about the ombudsman and ask any questions they may have

vulnerability - a new approach from inside out

26 November 2013

Caroline Wells from the ombudsman is speaking at the Money Advice Liaison Group's annual conference about our experience of dealing with complaints from vulnerable consumers in financial hardship

live in action

25 November 2013

a group of consumers with PPI complaints come to visit the ombudsman at our office - to meet and chat with staff face-to-face and to see our work on PPI first hand

linking up in Londonderry/Derry

19 November 2013

still in Northern Ireland, we’re meeting case-handlers working with Mark Durkan MP and Pat Ramsey MP in Londonderry/Derry – to let them know when we may be able to help their constituents get things sorted

meeting MPs and MLAs in Belfast

19 November 2013

we're in Belfast hosting a drop-in session for local MPs and MLAs – as well as a training session for their caseworkers – to let them know more about the ombudsman and how we can help their constituents get things sorted

building relationships in Belfast

19 November 2013

we're meeting with a number of consumer advisers in Belfast – including the Northern Ireland Consumer Council, Advice NI, Belfast Citizens Advice and the money advice team at Belfast City Council – to hear about the issues they're seeing and to answer their questions about the ombudsman

is it best to invest?

18 November 2013

we chat to BBC Radio 4’s main consumer affairs programme You and Yours about unsuitable investments and what your rights are if something goes wrong

Natalie Ceeney steps down after four years

15 November 2013

kicking off at Crawley Town

15 November 2013

we're at Crawley Town Football Club meeting smaller businesses – to find out more about what they’re seeing and to share our approach to complaints handling

problem sharing in Portsmouth

14 November 2013

we’re talking to community and advice workers in Portsmouth about the problems they're seeing and sharing our approach to complaints about financial hardship and payday lending

Brussel sprouts online innovators

13 November 2013

our webmaster Sally Young takes part as a panellist at a debate – hosted by the EU's Disability Forum in Brussels – on best practice and innovation for public service websites

investing in complaints handling in Birmingham

13 November 2013

our senior ombudsmen talk with financial advisers in the West Midlands about our approach to resolving investment disputes

still doing the right thing

11 November 2013

Sam and Shane introduce our latest work to connect with people in Glasgow who might not think that the ombudsman is for them

working with other ombudsman across Europe

8 November 2013

we're hosting the annual meeting of FIN-NET this week - the organisation which brings together ombudsman schemes across Europe - to share best practice and to hear the issues other ombudsman are dealing with

helping out at the 50+ show

8 November 2013

we're on the panel at the 50+ show in Glasgow this weekend - answering money-related questions from the audience and letting them know how we can help them get things sorted

stormy weather

7 November 2013

the ombudsman talks on Radio 4's You and Yours about insurance claims for storm damage

sharing the credit

7 November 2013

we're meeting new members of the Finance and Leasing Association to let them know more about our approach to consumer credit disputes – and how we deal with complaints involving smaller businesses

sharing our approach to help get things sorted

6 November 2013

this week we're in London meeting smaller financial businesses, to find out what issues are affecting them and to let them know more about our approach to resolving complaints

Irish travels

2 November 2013

David Cresswell from the ombudsman takes part in BBC Northern Ireland’s On Your Behalf to talk about travel insurance

meeting consumer advisers in Crawley

1 November 2013

we're in Sussex – where over 8,000 people have called us from this year – to share our approach to complaints about payday lending and financial hardship

October

how dementia-friendly are you?

31 October 2013

as the population ages, we're likely to be seeing more people affected by dementia – which is why we're supporting the Alzheimer's Society's dementia-friendly financial services charter

warning! scam phone calls

31 October 2013

brummie broadcast

29 October 2013

Caroline Wayman, principal ombudsman and legal director, gives us the latest about PPI on BBC Radio West Midlands

leading the way

25 October 2013

we've been awarded Leaders in Diversity status by the National Centre for Diversity - for demonstrating excellence in diversity and inclusion - and a positive role model for other organisations to follow

watch out

24 October 2013

we’re on Watchdog talking about "packaged" bank accounts – and how the ombudsman can help if you have a problem

catching up in Conwy

23 October 2013

it's important that people know what we do and how we can help – and we're in Conwy in North Wales today, meeting local consumer advisers to share our approach

five alive

22 October 2013

we're on BBC Five Live breakfast show, talking about the complaint numbers we've released today

ombudsman news

22 October 2013

the latest issue of ombudsman news includes:

  • chief ombudsman, Natalie Ceeney, on the power of listening
  • our second quarter statistics
  • complaints about travel insurance
  • case studies on credit cards

hearing what's going on in the Highlands

18 October 2013
we're in Inverness talking to local businesses about our role in getting complaints sorted - and hosting a drop-in session for consumers with Danny Alexander MP

the power of listening

17 October 2013
Natalie Ceeney, chief ombudsman, speaks at the annual international banking conference about the power of listening to rebuild trust in financial services

we're in the Western Isles

17 October 2013
today we're meeting with Harris and Lewis Citizens Advice to let them know more about the ombudsman and to share our approach to complaints where the consumer is in financial hardship

sorting things out in Stornoway

16 October 2013
last year the complaints we received from people living in the Outer Hebrides doubled – so today we're visiting Stornoway's Citizens Advice to talk about how we can help them get things sorted for their customers

carry on caravanning

15 October 2013
we're at the Motorhome and Caravan Show in Birmingham this week – one of the busiest consumer events in the UK – letting people know about the ombudsman and how we can help them get things sorted

Access all areas

14 October 2013
Access magazine features ombudsman, Nic Atkinson, talking about how he makes a wheelchair work for him in the workplace

losing out through loyalty

14 October 2013
we're talking on Radio 4’s flagship consumer show, You and Yours, about what happens when you let your insurance "auto-renew" every year – and why your neighbours might be on a better deal

pop-in and see us in Preston

13 October 2013
we're with Mark Hendrick MP in Preston – where 1,200 people called us from last year – talking to local consumers about their money worries

getting things sorted with insurers

9 October 2013

at an event we're hosting today for insurance companies, we are sharing our approach to cases where there's a disagreement over the items being claimed

worried about your credit rating?

4 October 2013

listen in live ... we join Savvy Woman's Sarah Pennells to answer all your credit rating queries

communicating in Croydon

3 October 2013

Croydon was one of the top ten places consumers called us from last year – so we’re talking to smaller businesses in the local area about our approach to common complaints – and sharing our experience of what good complaint handling looks like

working together in Maidstone

1 October 2013

we’re crossing the River Medway to meet with community and advice workers in Maidstone – listening to the problems they’re seeing and letting them know how we can help people get things sorted

September

young consumers take on MPs

29 September 2013

children from a Manchester school take on MPs in the young consumer of the year quiz at the Conservative party conference an event hosted in partnership with trading standards to help raise awareness of money-matters with young people

working with Age UK

25 September 2013

last year over a quarter of complaints we received were from people aged 65 and over so today we're talking to Age UK to share how the ombudsman can help people move on

young consumers vs MPs

24 September 2013

Sir Nicholas Montagu, ombudsman chairman, is quiz-master for the young consumers vs parliamentarians money quiz that we're hosting with Trading Standards at the Labour party conference

constituency business

23 September 2013

with over 500 people contacting the ombudsman through their local MP each year, it's important that elected representatives know about our role and how we can help them help their constituents

and the winner is ...

20 September 2013

Caroline Wells from the ombudsman announces the winner of the positive role model for age at the National Diversity Awards - follow us on Twitter @financialombuds to hear who it is

meet the ombudsman at Naidex

18 September 2013

we're at Naidex – the UK's largest independent living exhibition – meeting with consumers to talk about their financial problems and to let them know how we can help them get things sorted

ombudsman news

17 September 2013
  • case studies on interest-rate hedging products
  • chief ombudsman, Natalie Ceeney, reflecting on the year so far
  • complaints about "packaged" bank accounts

helping Citizens Advice help others

17 September 2013

last year Citizens Advice helped over 14 million people with a problem – today we're at their annual conference talking to advisers about the issues they're seeing and letting them know how we can help them help their clients move on

gathering in Gloucester

17 September 2013

we're meeting with community advisers in Gloucester to share our approach to complaints about financial hardship and PPI – as part of our wider programme of training days

what’s new in Newmarket?

16 September 2013

we’re getting together with the East of England Trading Standards in Newmarket to hear what's going on locally – and to let them know how we can help them get things sorted

banishing money problems in Biggleswade

13 September 2013

we're talking to consumers about their money worries – and letting them know how we can help get things sorted [video] – at a drop-in session hosted by Alistair Burt MP

getting it right from the start

13 September 2013

we're giving guidance to financial businesses in Leicester to help them get things right for their customers from the start

the debt collective

12 September 2013

Juliana Campbell from the ombudsman talks to debt recovery companies about our approach on people facing financial hardship and debt collecting

ain't no mountain high enough

12 September 2013

we're talking with Cumbrian Citizens Advice about our approach to complaints involving financial difficulties and consumer credit

sharing our experience across the UK

12 September 2013

we're in Norwich meeting smaller businesses to explain the role of the ombudsman and our approach to sorting out problems – as part of our nationwide series of training days

getting things sorted in Norwich

11 September 2013

we're meeting community advice workers in Norwich to find out about the issues they're seeing – and to let them know how we can help get things sorted [video]

life's a beach ...

10 September 2013

from lost luggage to missed flights – if your dream trip turned into the holiday from hell this summer, the ombudsman can help

up at the lakes

10 September 2013

we're heading up to Penrith in the Lake District to talk to members of the Cumbria Advice Network about the work of the ombudsman and our role helping people

competition, conduct and complaints

9 September 2013

Tony Boorman, deputy chief ombudsman, tells the Regulatory Policy Institute why the voice of the consumer needs to be heard in the boardroom of financial services institutions

meeting by the Mersey

4 September 2013

we're in Liverpool talking to local community advisers about the ombudsman and how we can help people get things sorted

reaching out across the regions

3 September 2013

from Northern Ireland to Norwich and from Stoke-on-Trent to Southend-on-Sea, the ombudsman has been speaking to radio stations nationwide about the record numbers of complaints we've sorted out this year

ombudsman releases latest complaints data on individual financial businesses

3 September 2013

 

August

unbundling the package

30 August 2013

the ombudsman joins debates on 12 radio stations across the UK about different kinds of bank accounts – including "packaged" or "paid for" accounts – and explains how to sort out any problem

unwanted PPI text or call?

29 August 2013

give cold callers the cold shoulder - find out how you can avoid nuisance calls by following guidance from Which?

catch-up in Coventry

29 August 2013

we’re meeting with the Coventry Consumer Network to find out about the problems consumers are talking to them about – and to let them know when we might be able to help

melatastic

23 August 2013

we're joining the multicultural mela celebrations this weekend in London and Leicester – finding out about the money problems people have and helping them get things sorted

ombudsman news

20 August 2013

the latest issue of ombudsman news includes:

  • making assumptions – Natalie Ceeney talks about the world of snap decisions
  • cases from older people
  • ageing – alternative perspectives

troubles with transfers

15 August 2013

Martyn James from the ombudsman talks to BBC Radio 4's You and Yours about your rights when money transfers go missing

sharing lessons in Luton

14 August 2013

we're in Luton sharing our approach to complaints about financial hardship with consumer advisers – and finding out more about the issues they're seeing

Tees time

12 August 2013

we talk to BBC Radio Tees about the money problems affecting people in the North East of England, payday lending and knowing your rights

payday mayday in NI

5 August 2013

David Cresswell from the ombudsman talks about problems with payday loans on BBC Northern Ireland's Talkback show

payday mayday

5 August 2013

Citizens Advice launch their payday loans: know your rights campaign – to encourage more people to contact the ombudsman for help with payday loan problems

stuck in the Midlands with you

4 August 2013

Caroline Wells from the ombudsman talks to BBC WM's Chatback – a show for Black African and Caribbean communities across the West Midlands – about money matters and the ombudsman

the cost of PPI

2 August 2013

chief ombudsman Natalie Ceeney talks live on BBC Radio 5 Live’s Victoria Derbyshire show on the impact of PPI on banks, consumers and the ombudsman

July

Orcadian odyssey

27 July 2013

from trouble with catalogue shopping to disputes involving marine insurance – we listen to people in Orkney talking about their experience of financial services, at a "drop-in" organised with Orkney Islands Council

heading to the Highlands and Islands

25 July 2013

with complaints from people in the Highlands more than doubling last year we're hosting drop-in sessions for consumers to come and talk about their money problems in Tain and Thurso – in partnership with John Thurso MP

high five

25 July 2013

Caroline Wayman speaks to Shelagh Fogarty at BBC Radio Five Live about packaged accounts and how the ombudsman is dealing with these complaints

training for PPI complaint handlers

25 July 2013

we're running training sessions for case handlers from motor and high-street retailers to share our well established approach to PPI complaint handling

ask the ombudsman

24 July 2013

we're meeting with 70 consumer credit businesses to answer their questions about the ombudsman – and to share our approach to consumer credit complaints

spreading the word

23 July 2013

the ombudsman's running training sessions for the Citizens Advice helpline – explaining our role in getting things sorted

word up

19 July 2013

at an event celebrating the winners of the National Diversity Awards, Caroline Wells from the ombudsman teams up again with poet Liam Mackin, winner of the positive role model award for disability category

O, what's occurring?

19 July 2013

last year 1,500 people called us with money problems from Glamorgan – so today we're in Barry working with Alun Cairns MP to help consumers get things sorted

training for PPI complaints handlers

17 July 2013

we're running a training day for 120 PPI complaints handlers from building societies and claims management companies to remind them about our well established approach to sorting out PPI complaints

catching up in Croydon

17 July 2013

as part of our programme of training days, we’re visiting Croydon to work with front-line community and advice workers – talking about how we can help and our approach to financial hardship, payday lending and payment protection insurance

keeping mum

16 July 2013

check out the latest issue of Mum's survival guide to see how our staff engagement manager, Sarah Quigley, found her return to work after maternity leave – part of our ongoing outreach work with young mums

ombudsman news

16 July 2013

the latest issue of ombudsman news includes:

  • investment case studies

  • the latest complaints figures (for the first quarter of 2013)

  • wear and tear in motor insurance

reaching out to smaller businesses

11 and 12 July 2013

we’re in Cardiff and Swindon talking to smaller businesses – as part of our series of “meet the ombudsman” roadshows around the UK

ombudsman at the 50+ Show

11 July 2013

as part of our ongoing awareness-raising work, we're taking part in a consumer question-time about money matters at the 50+ Show at Olympia, London

aware in Wales

11 July 2013

with people in Wales already showing the highest awareness of the ombudsman, we listen to their money worries at a drop-in "complaints clinic" in Cardiff, run jointly with Jenny Willott MP

South Glamorgan's financial forum

8 July 2013

the ombudsman joins a range of financial businesses in Cardiff to share our insight into good complaint handling

meet us in the Midlands

5 July 2013

mela means "gathering" in Sanskrit – and this weekend we'll be joining over 125,000 visitors at the Birmingham and Sandwell mela in Victoria Park as part of our work with the Asian community

training in Truro

4 July 2013

the ombudsman is in Truro today sharing our knowledge with community advice workers at the latest of our workingtogether training days

keeping it real in Wales

1 July 2013

the ombudsman talks to Real Radio Wales about the complaints we've seen from Welsh consumers – ahead of our consumer drop-in sessions with local MPs in Cardiff and Barry next week

technical data on redress for mis-sold pensions

1 July 2013

our technical note has been updated with new assumptions (as from 1 July 2013) for calculating redress for mis-sold pensions

June

BILA

27 June 2013

Caroline Wayman, principal ombudsman, talks to the British Insurance Law Association (BILA) about the ombudsman's approach to complaints involving mis-sold financial products

briefing in Bradford

27 June 2013

we're in Bradford today as part of our programme of workingtogether training days in the North West for front-line community and advice workers

South Bank show

26 June 2013

we're meeting MPs and their caseworkers on London's South Bank – to talk about the work of the ombudsman and the financial issues their constituents are currently facing

Wigan wanderers

26 June 2013

the ombudsman is in Wigan sharing our knowledge with community advice workers in the latest of our series of workingtogether training days

ship-shape and Bristol finance

25 June 2013

we’re at the National Association of Student Money Advisers conference in Bristol – chatting to advisers about how to help younger consumers who are taking on financial products for the first time

making sense with CEnTSA

24 June 2013

the ombudsman service gets together with Central England Trading Standards Authorities (CEnTSA) in the West Midlands – to share our insight and listen to what's going on locally

health check

21 June 2013

as part of our outreach work, we've joined forces with Healthy Staff magazine to help employees across 200 NHS trusts and their patients, to spring clean their finances

putting a name to a face

19 to 21 June 2013

we are in Durham, Edinburgh and Leeds this week talking to smaller businesses – as part of our series of “meet the ombudsman” roadshows around the UK

keeping up the standards

17 to 19 June 2013

we're at the annual Trading Standards conference – highlighting the work of the ombudsman service and asking trading standards officers what the ombudsman service means to them

talking stirling in Scotland

13 June 2013

the ombudsman service joins a complaints forum in Stirling to share our insight into tackling a record 508,881 new money-related disputes over the last year

debt in Derbyshire

13 June 2013

we’re speaking to advice workers about our approach to financial difficulties and payday lending at the East Midlands Financial Capability Forum

discussing debt in Birmingham

12 June 2013

we'll be talking to debt advisers at the West Midlands Money Advice Group about our approach to disputes involving consumers in financial difficulties

looking after the grey pound

11 June 2013

we're talking to the All-Party Parliamentary Group on ageing and older people – about the complaints we see from consumers aged 65 and over and the challenges they face when dealing with their finances

"it wasn't me …"

11 June 2013

we run our latest workingtogether conference for businesses in Birmingham – focusing on resolving disputed credit and debit card transactions

don’t be hoodwinked

7 June 2013

this week we talked to BBC Radio Nottingham about PPI claims and how to do it without the merry band of claims managers

sharing in Sunderland

5 June 2013

we’re sharing our knowledge with community advice workers in Sunderland and hearing about local issues at our latest workingtogether training day

non-disclosure – our approach

5 June 2013

we've updated our online technical resource with our approach to non-disclosure in insurance complaints – in light of the Consumer Insurance Act 2012

getting together in Glasgow

3 to 4 June 2013

we're getting together with advice workers at Money Advice Scotland's annual conference to talk about consumers in financial hardship and listen to what's going on in the advice sector

May

getting together in Glasgow

3 to 4 June 2013

we're getting together with advice workers at Money Advice Scotland's annual conference to talk about consumers in financial hardship and listen to what's going on in the advice sector

the end

31 May 2013

it's the last showing today of our short film, do the right thing, at the Belfast Moviehouse and Bluewater Showcase cinema - but you can still catch it online

it could be you (and yours) …

31 May 2013

the You and Yours team from BBC Radio 4 paid us a visit this week to get an exclusive look into how we deal with PPI complaints

stronger consumer voice sees half a million people bring disputes

29 May 2013

ombudsman service publishes annual review of personal finance disputes

on the straight and narrow

24 May 2013

we're meeting insurance brokers, IFAs and consumer credit businesses in Milton Keynes - to listen to their experiences handling complaints, and sharing good practice

Derry calling

23 May 2013

as part of our ongoing awareness raising in Northern Ireland, David Cresswell talks to Derry’s BBC Foyle breakfast show about why more people than ever are feeling able to stand up and face a financial problem

getting savvy in Sunderland

23 May 2013

the ombudsman meets with Julie Elliot MP to host a drop-in session for consumers at Sunderland city library – as part of our outreach work around the UK

news in Newcastle

23 May 2013

tune into BBC radio Newcastle this morning to hear the ombudsman answering all your questions on mortgages, PPI, loans and much more

city of culture

23 May 2013

we're in Derry/Londonderry – talking about debt and buying on credit with advice workers at our latest workingtogether training day

money advisers meet up in Manchester

20 to 21 May 2013

we're in Manchester, chatting to advice workers about consumers in financial hardship at the Institute of Money Advisers Annual Conference 2013

international travel

16 May 2013

Caroline Wayman, principal ombudsman, takes part in the international travel conference at Brighton – to explain the ombudsman's approach to resolving travel insurance disputes

farms, fashion and the financial ombudsman

15 to 17 May 2013

we're at the Balmoral Show in Northern Ireland, as part of our ongoing work to reach people who are less likely to know about their rights to complain

next stop Belfast

14 May 2013

we're on the buses in Belfast to promote do the right thing – a short film on managing your money by youth group SE1 United, currently showing in the Belfast Moviehouse

still in Stafford

10 May 2013

on our second day in Staffordshire – as part of our outreach work round the country – we run a complaints drop-in clinic in Stafford town centre with Jeremy Lefroy MP

a different route...

10 May 2013

… for outreach this week – as the ombudsman goes on the buses in Dartford and Greenhithe to promote "do the right thing", a short film made for us by local youth group SE1 United showing throughout May at Bluewater Showcase Cinema

speaking up in Stafford

9 May 2013

we're in Stafford – sharing our knowledge with community advice workers and hearing about local issues at our latest workingtogether training days

PPI in NI

8 May 2013

David Cresswell from the ombudsman service answers listeners' questions about PPI – live from the Belfast studio of BBC Northern Ireland's Talkback

young people show us how to do the right thing

3 May 2013

check out the short film that local youth group SE1 United made about doing the right thing and being money savvy.

getting busy in Birmingham…

2 May 2013

we're at Naidex National helping consumers at the NEC sort out their financial problems, and running our "meet the ombudsman" event for smaller businesses

April

ombudsman news

30 April 2013

the latest issue of ombudsman news includes:

  • case studies involving payday lending
  • disputes about individual savings accounts (ISAs)
  • chief ombudsman Natalie Ceeney talks about the new regulator's "pragmatic" approach

in sickness and in health

30 April 2013

we run our latest workingtogether conference for businesses in Edinburgh – on assessing claims and resolving complaints about health and protection insurance

independent living

30 April 2013

our outreach team takes part in the Naidex show at Birmingham NEC – to meet disabled consumers and carers and find out more about their experience of financial services

appointment of new independent assessor

25 April 2013

go forth...

23 April 2013

Caroline Wells from the ombudsman service talks to Edinburgh's Forth One radio about our outreach work in Scotland – including a consumer drop-in with Ian Murray MP

hard times

23 April 2013

our outreach team are running our latest workingtogether conference – looking at how financial businesses can approach complaints when consumers are in financial difficulty

piping up!

22 April 2013

the ombudsman is in Scotland all this week – sharing our knowledge with advice workers and MPs

prevention or cure?

19 April 2013

senior ombudsman Clare Mortimer talks to the Building Societies Association – giving advice about preventing complaints, when they are most likely to arise and how to resolve them when they do

DIY PPI

16 April 2013

the ombudsman joins BBC TV consumer show, Don't get done, get Dom – to explain that people don't need to pay a claims manager when they can easily bring a PPI complaint themselves for free

warning! scam emails

16 April 2013

Which? on banks' complaints handling

14 April 2013

David Cresswell from the ombudsman is interviewed on BBC News Channel about the Which? survey into banking complaints

keeping on top of credit in York

11 April 2013

the ombudsman talks to BBC Radio York about credit cards and consumer rights

imagine that

11 April 2013

the ombudsman talks to Cheshire radio stations imagine FM and Pure 107.8 FM about getting a complaint sorted – as part of our outreach work in the north west

stopping off in Stockport again

11 April 2013

the ombudsman hosts a drop-in session for consumers in Stockport with Ann Coffey MP – as part of our outreach work to help raise people's awareness of their consumer rights and the role of the ombudsman

chatting with Chelmsford insurers

10 April 2013

the outreach team are talking with the Insurance Institute of Chelmsford about the role of the ombudsman service

stopping off at Stockport

10 April 2013

community and advice workers in Stockport join the outreach team for our latest workingtogether training day

savvy seniors

our latest feature in Retirement Today – the lifestyle magazine for the over 50's – is out today, focusing on some handy hints on how to get the most out of your money

non-disclosure and the ombudsman

5 April 2013

with the Consumer Insurance (Disclosure and Representations) Act 2012 coming into force on 6 April, Melissa Collett from the ombudsman service explains how the new legislation reflects the ombudsman's long-standing approach to non-disclosure

full of beans

5 April 2013

students may not be the best at spring cleaning, but it’s easy to spring clean your finances with our top tips on studentbeans - part of our ongoing awareness raising work with young people

Money Box live

3 April 2013

David Cresswell from the ombudsman service explains on BBC Radio 4 Money Box how consumers can get their PPI complaints and financial problems sorted

March

is it safe?

27 March 2013

David Cresswell from the ombudsman service talks on BBC Radio 4 You and Yours about bank disputes involving safe-deposit boxes

working with smaller businesses in Belfast

27 March 2013

the outreach team is in Northern Ireland, talking to smaller businesses about complaints handling and guiding them through the ombudsman process

NI-ce to meet you

26 March 2013

the outreach team is in Belfast today – introducing the Consumer Council for Northern Ireland to the ombudsman service

ombudsman news

26 March 2013

the latest issue of ombudsman news includes:

  • case studies involving "new payment protection products" – that sound like PPI but aren't
  • feedback from businesses on what they think about our service
  • financial disputes referred to us by smaller businesses

PDF of issue 108

warning! scam phone calls

22 March 2013

Lancashire hotpot

21 March 2013

community advice workers from the Lancashire and Cumbria Money Advice Group get a taste of the ombudsman – at our latest training day

our plans and budget...

20 March 2013

...are now finalised and approved for 2013/2014

Derby day

20 March 2013

the ombudsman holds a training day for community and advice workers at agencies and charities across the East Midlands

publishing ombudsman decisions

20 March 2013

an update on our approach

bore da Cymru

15 March 2013

the ombudsman is in Cardiff today talking to community and advice agencies from South Wales about our role and how we can help consumers

Bolton wanderers

12 March 2013

the ombudsman visits the North West to talk to smaller businesses at a seminar organised by the Insurance Institute in Bolton

International Woman's Day

9 March 2013

the ombudsman joins in the Women of the World Festival in London's South Bank this weekend, as part of our ongoing awareness-raising work with women

getting a poor reception

7 March 2013

the ombudsman answers listeners' questions about mobile phone insurance on BBC Radio 1 Newsbeat

talking debt in Nottingham

7 March 2013

the ombudsman joins debt advisers from the East Midlands Money Advice Group to talk about our role and help we offer to community and advice workers

helping consumers deal with debt

6 March 2013

as part of our work to meet the needs of all our customers and particularly those with significant financial difficulties, we're working in partnership with StepChange, National Debtline, Shelter, Mind and Citizens Advice

ombudsman releases latest complaints data on individual financial businesses

5 March 2013

nifty, thrifty, fifties

1 March 2013

as part of our ongoing awareness-raising work, we're at the 50+ Show in Manchester taking part in a consumer question-time about money matters

February

Best Companies "Top 100"

28 February 2013

the ombudsman is named in the Sunday Times Best Companies "Top 100" - in recognition of our engaged and dedicated workforce, committed to customer service

gather round now

27 February 2013

the ombudsman takes part in the Scottish Council for Voluntary Organisations' The Gathering – as part of our work with front-line community and advice workers

the only way is ... outreach?

27 February 2013

the ombudsman is in Chelmsford in Essex today for our series of training-events for community and advice workers

the ombudsman and the Hoff

22 February 2013

the ombudsman features in the David Hasselhoff special of 50Plus, explaining how you can find the best motor insurance to help you feel comfortable when you jump in your car – as part of our ongoing awareness raising work with older consumers

Skype speak

14 February 2013

continuing our focus on National Student Money Week the ombudsman featured in a Skype interview with Radio Caley – a student radio station in Glasgow – to talk about the role of the ombudsman in sorting out financial problems

sharing our approach

14 February 2013

we've just announced the details of our latest workingtogether conferences – aimed at businesses dealing with complaints on a regular basis

reaching out to Reading

13 February 2013

the ombudsman outreach team is in Berkshire today, meeting consumer advisors in Reading to discuss complaints about payday lending, financial difficulties and much more

Canterbury tales

12 February 2013

the ombudsman takes part in national student money week – talking to students in Kent about being savvy spenders and knowing their consumer rights

National Student Money Week

11 February 2013

as National Student Money Week begins, listen out for us on your local student radio station, check out our tips on Twitter in partnership with NASMA or come meet us at Kent University in Canterbury today

confident consumers

12 February 2013

the ombudsman featured on BBC Radio Devon to talk about what steps consumers can take to feel confident in managing their finances

Reading out loud

11 February 2013

the ombudsman features on community radio station Reading4U today to talk about our upcoming awareness-raising work in the area this week and how we can help sort out a financial problem

knowing your rights in Northern Ireland

11 February 2013

the ombudsman was interviewed for BBC Radio Ulster this weekend about payday loans and knowing your rights – as part of our ongoing awareness-raising work in the region

students saving money

7 February 2013

the ombudsman talks to Tequila Radio, Glamorgan University's student-run radio station, about money saving tips and knowing your consumer rights

where we might, and should, be going…

5 February 2013

Sir Nicholas Montagu, chairman of the ombudsman service, speaks at the Insurance Institute of London about where we might, and should, be going…

January

Parliamentary Commission on Banking Standards

31 January 2013

as part of the Parliamentary Commission on Banking Standards investigation into mis-selling and cross-selling by banks, chief ombudsman Natalie Ceeney and deputy Tony Boorman give evidence and views on the mis-selling of payment protection insurance (PPI) and lessons learnt

talking travel insurance

31 January 2013

lead ombudsman, Caroline Mitchell, and our outreach team meet with 20 leading businesses in London today to talk about how we look at travel insurance complaints

from Bow Bells to Wigan Pier

30 January 2013

the ombudsman runs a community training day for consumer advisers in east London – as part of our series of workshops across 20 towns and cities, including Cardiff and Wigan

ombudsman news

29 January 2013

the latest issue of ombudsman news includes:

  • complaints involving bad weather
  • case studies on catalogue shopping
  • the latest complaints figures (for the third quarter of 2012/2013)

PDF of issue 107

pleased to meet you

28 January 2013

coming to a town near you – we've just launched the details of our free road shows for "smaller businesses"

Oxford Blues

25 January 2013

Caroline Wells from the ombudsman service joins Citizens Advice and BBC Radio Oxfordshire for a discussion about debt, payday loans and continuous payment authorities

New Year, New Start

18 January 2013

if you've resolved to sort out your finances this year but don’t know where to start, check out the latest issue of Able magazine for some hints from the ombudsman service to help you on your way

out and about in Brighton

15 January 2013

as part of our outreach work in the community, the ombudsman talks to staff and volunteers from the Brighton and Hove Federation of Disabled People ("The Fed") about the help it can offer and how we aim to be accessible to everyone

our plans and budget for 2013/2014

10 January 2013

independent assessor

11 January 2013

with the current independent assessor approaching the end of her term, the board welcomes applications for the post from people with the right experience – and with a strong sense of independence, judgement and integrity

working together for consumers

9 January 2013

as part of our outreach work with the community and advice sector the ombudsman takes part in a consumer education liaison-group seminar at the Citizens Advice headquarters in London

Yorkshire money troubles

3 January 2013

the ombudsman talks to BBC Radio Leeds about the increase in complaints from Yorkshire – and what people in the region are complaining about

all aboard across the borders

3 January 2013

the ombudsman is on the trains across Scotland and Wales this month to remind passengers that they can contact the ombudsman if a problem with a bank or insurer remains unsettled

avoiding a frosty January

2 January 2013

Access magazine asks the ombudsman for tips to help avoid the January financial blues

news updates for 2012 »

previous events

for larger businesses

  • Birmingham – 13 November 2013, "workingtogether" conference
    investing in complaint handling – resolving complaints about investments, ETC Venues, Maple House, 150 Corporation Street, Birmingham B4 6TB
  • London – 25 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and motor finance providers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 25 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and retailers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 24 July 2013, "workingtogether" conference
    "ask the ombudsman" - lets talk about consumer credit complaints, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 17 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and building societies, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 17 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and claims managers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • Birmingham – 11 June 2013, "workingtogether" conference
    "it wasn't me!" – dealing with complaints about disputed card transactions, Maple House, 150 Corporation St, Birmingham B4 6TB
  • Edinburgh – 30 April 2013, "workingtogether" conference
    "in sickness and in health" – assessing claims and resolving complaints, Edinburgh Marriott Hotel, 111 Glasgow Road, Edinburgh EH12 8NF
  • London – 23 April 2013, " workingtogether" conference
    "hard times" – dealing with complaints from consumers in financial difficulties, The British Library, 96 Euston Road, London NW1 2DB
  • London – 31 January 2013, "ask the ombudsman" travel insurance - assessing claims and avoiding complaints, The International Hotel, 163 Marsh Wall, Canary Wharf,  London E14 9SJ

 

 


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