Financial dispute resolution that’s fair and impartial

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

If you have a complaint

I want to know if you can look at my complaint

Check if I can make a complaint 

I want to find out more about your process

Find out what to expect 


More for consumers 

Cost of living complaints

We can investigate complaints related to the financial impact of the rising cost of living. If a lender or financial business hasn’t treated you fairly, find out how we can help.

If you are looking for debt advice or guidance, or if you’re worried about money and finding it difficult to know where to start, the government-backed MoneyHelper  service can help you find a way forward.

If you are a business dealing with complaints

I want to know how you handle cases

How we handle complaints 

I need support with a consumer’s enquiry

Contact our Business Support Hub 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information. 

Decisions and case studies

We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved. 

 

See our Ombudsman decisions  See our case studies

Helping prevent complaints

Our data and insight take a closer look into the cases we handle. They highlight complaint themes and trends and the impact we’ve had.

We also share some key points for consumers and businesses on what to look out for and how we can help. This helps raise awareness, preventing complaints and unfairness.


See all publications   See all data and insight  

Latest news

Everyday financial concerns are expected to drive complaints to the Financial Ombudsman Service in the year ahead

24 January 2024

We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.

Press release

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FCA announces temporary complaint-handling rules relating to certain motor finance complaints

11 January 2024

The financial services regulator, the Financial Conduct Authority (FCA), has introduced temporary complaint-handling rules relating to certain motor finance complaints where a discretionary commission arrangement was in place.

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Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

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