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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

how we award redress

basis of compensation

on what basis am I expected to pay compensation to the consumer, if you uphold a complaint against me?

non-financial loss - compensation for trouble and upset

what if a consumer claims for distress and inconvenience?

fines and penalties

how much is the average fine against a business, if you uphold a complaint against it?

interest rates on ombudsman awards

when and how does the ombudsman add interest to compensation awarded to consumers?

checking compensation

will the ombudsman check that compensation calculations have been carried out correctly?