This section answers a number of frequently-asked questions (FAQs) about:
on what basis am I expected to pay compensation to the consumer, if you uphold a complaint against me?
what if a consumer claims for distress and inconvenience?
how much is the average fine against a business, if you uphold a complaint against it?
when and how does the ombudsman add interest to compensation awarded to consumers?
will the ombudsman check that compensation calculations have been carried out correctly?