contact us

consumer helpline

open 9am to 5pm, Monday to Friday

• 0845 080 1800
  (calls cost up to 4p a minute for BT customers – but are likely to cost more if you use another phone provider or call from a mobile)
• 020 7964 0500
  (this number may be cheaper if you use a mobile phone or a phone provider other than BT – and will be "free" if you pay a monthly charge for calls to numbers starting 01 or 02)
• complaint.info@financial-ombudsman.org.uk
  (we will usually be able to deal with phone queries on the spot – so phoning might be quicker than emailing us)

we'll be happy to phone you back, if you're worried about the cost of calling us

postal address

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

switchboard and fax

open 9am to 5pm, Monday to Friday

• 020 7964 1000 (switchboard)
• +44 20 7964 1000 (for calls from outside the UK)
• 020 7964 1001 (main fax)