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contact us ...

enquiries and consumer helpline

Monday to Friday – 8am to 8pm (usual business hours)
Saturday – 9am to 1pm

  • 0800 023 4 567
    calls to this number are now free on mobile phones and landlines
  • 0300 123 9 123
    calls to this number cost no more than calls to 01 and 02 numbers
  • (18002) 020 7964 1000
    calls using next generation text relay

These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.

We'll be happy to phone you back, if you're worried about the cost of calling us.

You can also text us on 07860 027 586 and we'll call you back. But please don't send any account numbers or bank details - we'll sort that out later. And if you feel you need to speak to us more urgently, it's probably best to call us so we can help there and then.

  • enquiries
    Please use this form for general enquiries about our service and how we can help.
  • send us your complaint
    Or, if you're ready to send us your complaint, fill in our online complaint form to give us the details, and one of our case-handlers will contact you.

switchboard and fax

open 9am to 5pm, Monday to Friday

  • 020 7964 1000 (switchboard)
  • +44 20 7964 1000 (for calls from outside the UK)
  • 020 7964 1001 (main fax)

postal address

The Financial Ombudsman Service
Exchange Tower
London E14 9SR


free, fair, for everyone

The UK's official expert in sorting out problems with banking, insurance, PPI, loans, mortgages, pensions and other money and financial complaints.

let us help

We can provide information about our service in different formats and languages.

And we can adapt the way we communicate with you - depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).

Please let us know what your particular needs are, and we will do our best to help.

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