First, give the business you’re unhappy with a chance to put things right. They have up to eight weeks to give you an answer.
If you’d like us to contact them for you, just get in touch.
If the business doesn't answer within eight weeks – or you’re unhappy with what they say – get in touch with us.
You can ring us on 0300 123 9 123 or
0800 023 4567. We're here from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.
You can also email us at firstname.lastname@example.org
Laura had been looking forward to her new kitchen – but when the worktops arrived they were damaged and didn’t fit ...