It's important that you tell the business you're unhappy with – and give them a chance to look into your problem. Under the rules they have eight weeks to do this.
We can help by contacting the business for you, and telling them about your complaint.
If your complaint is about payment protection insurance (PPI), most of the larger banks have PPI complaints units set up specially to deal with these cases.
Here are some hints on the best ways of making sure your complaint is taken seriously.
If you don't feel the business has handled your complaint fairly, we can look into the problem for you.
We can help you complete the complaint form that gives us your details – just phone us on 0300 123 9 123 or 0800 023 4567. Or you can download the form below.
You need to sign the completed form by hand – and post it to us with any relevant papers and documents.
Every year, hundreds of thousands of people tell us about problems they’re having with payment protection insurance (PPI) or packaged bank accounts.
That means we’ve got to know what information we need to understand what’s happened. So we’ve got a special form for each of these types of complaint - to help people sort out the important details.
And if you've already got a PPI complaint with us, we've got a special section on our website to keep people updated on what's happening.
We can provide information about our service in:
If you have any practical needs that affect your ability to complete our complaint form, we will do our best to help. Email us about your needs or phone us on 020 7964 0766.
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