It's important that you complain first to the business you're unhappy with – and give them a chance to look into your problem. They have eight weeks to do this. We can help by contacting the business for you, and telling them about your complaint.
If your complaint is about payment protection insurance (PPI), most of the larger banks have PPI complaints units set up specially to deal with these cases.
Here are some hints on the best ways of making sure your complaint is taken seriously.
If you're not happy with how the business has dealt with your complaint, you can ask us to look into it for you.
You will need to fill in our complaint form – so that we know your details. We can help you do this (phone us on 0300 123 9 123 or 0800 023 4567). Or you can download the form below.
You need to sign the completed form by hand – and post it to us with any relevant papers and documents.
If you're not sure about anything – or you need help filling in the PPI questionnaire – just get in touch with us.
And if you've already got a PPI complaint with us, we've got a special section on our website to keep people updated on what's happening.
We can provide information about our service in:
If you have any practical needs that affect your ability to complete our complaint form, we will do our best to help. Email us about your needs or phone us on 020 7964 0766.
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